Stacia Ramirez
Twentynine Palms,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Bartender
Family A Fair
Perris, CA
10.2022 - 09.2023
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Spectra Energy
Pomona, CA
06.2022 - 10.2022
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Data Entry Specialist/Debt Recovery Specialist
Euclid Management Company
Ontario, CA
11.2018 - 10.2020
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Assisted other departments with research projects involving large amounts of data entry.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Organized files, updated customer information, and generated reports as requested.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Evaluated customer responses during negotiations and adjusted approaches accordingly.
- Identified legal options available for recovering past due debts when necessary.
- Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
Data Entry Specialist/Debt Recovery Specialist
Republic Document Managment
Diamond Bar, CA
11.2014 - 03.2017
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Entered large volumes of data quickly with a high degree of accuracy.
- Organized files, updated customer information, and generated reports as requested.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Analyzed and processed current data records to provide detailed reports.
- Translated written documentation and notes into emails and other types of correspondence.
- Negotiated payment plans with customers in order to collect delinquent debts.
- Identified legal options available for recovering past due debts when necessary.
- Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
- Coordinated with legal departments for accounts requiring further action.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Prepared and mailed out demand letters and other necessary correspondence.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Conducted outbound calls, emails, and letters to customers with overdue payments.
Bartender/Key Holder Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
Rancho Cucamonga, CA
03.2011 - 09.2014
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Created weekly work schedules for all restaurant personnel.
Education
High School Diploma -
Chaffey High School
Ontario, CA06-2004
Skills
- Word Processing
- Spreadsheet Management
- Data input
- Microsoft Office proficiency
- Microsoft Office expertise
- Excel expertise
- Data Processing
- Spreadsheet Creation
- Customer research
- Client Relations
- Negotiation
- Basic accounting
- Operations Management
- Schedule Coordination
- Staff Scheduling
- Food Service Background
- Complaint resolution
- Organization and prioritization
- Exceptional customer service
- Managing Customer Complaints
- Remote desktop services and support
Timeline
Bartender
Family A Fair
10.2022 - 09.2023
Bartender
Spectra Energy
06.2022 - 10.2022
Data Entry Specialist/Debt Recovery Specialist
Euclid Management Company
11.2018 - 10.2020
Data Entry Specialist/Debt Recovery Specialist
Republic Document Managment
11.2014 - 03.2017
Bartender/Key Holder Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
03.2011 - 09.2014
High School Diploma -
Chaffey High School
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