Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Stacia R. Johnson

Midwest City,OK

Summary

Experienced in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Demonstrated track record of fostering productive work environments and consistently achieving set goals.

Overview

7
7
years of professional experience

Work History

EDI Production Specialist

Paycom
03.2024 - 05.2025
  • Managed Benefit EDI feeds for clients, ensuring that members have correct coverages, and there are no dropped members.
  • Assisted clients in the upkeep of the backend data for their employee coverages and benefit plans.
  • Identify, troubleshoot, and solve problems with file feeds.
  • Maintained the coding on EDI file feeds, ensured coding was up to date, checked file feeds for dropped or invalid coding
  • Build the coding for EDI file feeds for carriers such as Kaiser, MetLife, Mutual Of Omaha, United Healthcare, and BCBS.
  • Act as liaison between clients and carriers to maintain the integrity of data on the file feed.
  • Represent the company in a respectful manner while engaging over the phone or email with vendors and clients.
  • Provide premium customer service to our clients. Any time I am unable to assist, I am able to ensure the client is warmly handed off to the appropriate teams and have their needs met.
  • Coordinated employee benefits enrollment and eligibility processes, ensuring compliance with organizational policies.
  • Implemented streamlined communication strategies to improve employee understanding of benefit programs and changes.
  • Led cross-functional teams to streamline production processes and enhance operational efficiency.

Manager

Domino's Pizza
05.2023 - 03.2024
  • Managerial Duties, including opening and closing, daily & weekly reports, key item inventory, dough log, & division of daily labor.
  • Performing customer call backs, and follow-ups on feedback & concerns.
  • Handling all customer service emails within the store.
  • Daily inventory & ordering truck.
  • Opening the store; balancing the drawer, opening the register, preparing driver banks, and ensuring the menu is up to date.
  • Closing the store; checking out drivers, performing register drops, balancing the drawer, counting down the safe, preparing the deposit, performing the nightly deposit drop, filing the end-of-day reports, & locking up the store.
  • Daily cleaning, including mopping, doing dishes, flushing the make table, cleaning cut-table, scraping pans, cleaning the oven windows, etc.
  • Taking phone orders, including processing payment.
  • Checking customers out & ensuring their order is correct
  • Putting a professional face forward no matter the conditions or stress around me.
  • Developed and implemented strategic initiatives to bolster team performance and achieve organizational goals.
  • Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
  • Oversaw resource allocation and project timelines, ensuring timely delivery of key initiatives.

Incoming Sales Specialist

David Stanley Chrysler Jeep Dodge RAM
01.2023 - 05.2023
  • Responding to incoming sales calls.
  • Making sales calls to previous customers to inform them of upcoming promotions.
  • Assisted customers in scheduling appointments that accommodated their schedules.
  • Confirmed upcoming appointments and followed up on missed appointments with customers.
  • Completed reports about customer interactions.
  • I consistently met the targets set by David Stanley for their internal metrics.
  • Developed and maintained strong relationships with key clients to enhance customer loyalty.
  • Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.

Sales Associate

Academy Sports + Outdoors
11.2020 - 01.2023
  • Senior Team member over the Gun Counter, Outdoors, Hunting & Fishing departments. (2020-2021)
  • Working directly with customers to find the right firearm or accessory for their needs.
  • Detailed product knowledge over all four departments
  • Training new gunbar and outdoor associates
  • Contacting customers about background checks and online orders
  • Preparing customers' paperwork for the 4473 Background check using the NICS database
  • Quick and accurate data entry
  • Performing a monthly firearm inventory
  • Opening the gunbar: Including doing the morning gun count and delay call-backs.
  • Assisted in inventory management, ensuring stock levels met demand and reducing product shortages.
  • Delivered exceptional customer service to enhance the shopping experience and drive repeat business.
  • Collaborated with team members to develop effective sales strategies tailored to customer needs.
  • Trained new associates on company policies, product knowledge, and customer engagement techniques.
  • Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
  • Implemented visual merchandising techniques to optimize product displays and increase sales visibility.
  • Work directly with vendors of all sorts, including safe, optical accessory, and crossbow manufacturers, to order replacement parts and return or repair damaged products.
  • Working the freight twice a week, primarily ammunition and airsoft products
  • Team Member over Online Order Fulfillment & Curbside Pickup
  • Performing the daily order audit & verifying all orders have been closed out from the previous day.
  • Go over no-pick reports & verify item counts.
  • Perform regular item counts in each department to verify on-hand
  • Pick & pack orders for ship-from-store & store-to-store transfer
  • Pick & prepare orders for curbside.
  • Handle all incoming calls regarding online orders

Online Grocery Associate

Wal-mart
07.2020 - 11.2020
  • Online Grocery and Pick up order fulfillment and dispensing.
  • Full customer service and order management, over the telephone and in person communications.
  • Shift lead and back-up manager
  • Perform quality checks on every order (roughly 80 per hour)
  • Closing duties; cleaning, organizing for the next day, reporting emails, and managing division of labor.
  • Managed online grocery order fulfillment, ensuring accuracy and timeliness in customer deliveries.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Trained new associates on operational procedures and best practices for efficient order processing.
  • Enhanced customer experience by promptly addressing inquiries and resolving issues related to orders.
  • Led initiatives to improve workflow efficiency, resulting in faster turnaround times for online orders.

Cash Office Manager

Ross Dress for Less
03.2020 - 07.2020
  • Working in the cash office, doing the change order, safe count, till balancing, and deposit.
  • Greeting each customer, monitoring who comes in and out of the store, watching for potential hazards and shoplifting as loss prevention.
  • Scanning, bagging, removing hard tags from merchandise, and processing returns as cashier.
  • Verifying items, rehanging, and organizing in the fitting room.
  • Processing and tagging new merchandise in the stock room.
  • Cleaning around the entire store as a back-up cleaning associate.
  • Hanging, organizing, and stocking merchandise.
  • Running sets periodically to ensure the racks are shoppable and neat.
  • Answering phones and assisting customers wherever needed, always with a smile.
  • Fully cross-trained in every department (Shoes, Apparel, Home, Fitting Room, Stock Room, Front End, Cash Office, Loss Prevention)
  • Supervised cash handling procedures to ensure compliance with financial regulations.
  • Trained and mentored staff on cash office operations and best practices.
  • Streamlined reconciliation processes, improving accuracy in daily cash reporting.
  • Implemented inventory control measures to reduce discrepancies and losses.
  • Coordinated audits and prepared reports for management review, enhancing operational transparency.
  • Established clear expectations regarding workplace conduct through regular team meetings that emphasized professionalism and respect among colleagues.

Pro Services Specialist

Lowes Home Improvment
02.2019 - 02.2020
  • Assisting customers with a variety of needs, such as lifting heavy loads or answering any questions.
  • Operating the register efficiently.
  • Using the training room on my own time to improve and become cross trained.
  • Being open, available, and approachable by customers and staff alike.
  • Using radios and store smartphones to communicate with other associates and supervisors.
  • Helping clean, down stock, front face, flat stack, and any other tidying that needs to be completed.
  • Organizing and restocking shelves of products.
  • Specializing in one-on-one customer service with Professional customers, contractors, and business owners at the Pro Service Desk.
  • Being friendly and available at all times, and greeting every customer I see.
  • Pulling large scale product orders for delivery and in-store pick-up for Pro customers.
  • Providing smart customer service over the phone and in-person.
  • Communicating efficiently and amiably on the phone with Pro customers.
  • Filing receipts, orders, quotes and invoice tickets neatly and efficiently for later retrieval and accurate bookkeeping.
  • Reaching out to customers regarding setting up Lowe's installs and walking them through the process of purchasing a new install project.
  • Pulling in carts wherever needed.
  • Operating the counterbalance forklift.
  • Coordinated onboarding processes for new professional services clients, ensuring seamless integration and satisfaction.
  • Developed comprehensive training materials to enhance team knowledge of service tools and best practices.
  • Mentored junior specialists on technical tools, fostering a collaborative learning environment within the team.
  • Facilitated regular workshops to promote skill development among staff, elevating service quality across all interactions.
  • Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.

Shift Leader

Pizza Hut
09.2018 - 01.2019
  • Pulling ingredients from freezers and ensuring their freshness by thawing and labeling them appropriately.
  • Cleaning workspaces, including wiping, scrubbing, sweeping, mopping, doing dishes.
  • Taking completed orders and packaging them in an aesthetically pleasing manner and serving it to customers.
  • Maintaining phenomenal customer service with a smile.
  • Going above and beyond to ensure I am operating at 100% at all times.
  • Operating the register, using the computers to fill orders and maintain organization.
  • Answering phones and helping customers with their orders, complaints, or requests.

Education

High School Diploma -

Mcloud High School
McLoud, OK
05.2018

Skills

  • Adaptability to change
  • Customer service excellence
  • Customer-focused product knowledge
  • Outdoor recreation
  • Workflow management
  • Schedule development
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Verbal and written communication
  • Operations management

Awards

Licensed on the counterbalance forklift. (2019-2020), CDC Certified Cleaning Associate. (2020-2022), Certified in Loss Prevention. (2018-2022), Completion of Hourly Supervisor Training and Testing (2020-2022), Competed at BPA Nationals. (Business Professionals of America) (2018), Adobe Premier, Illustrator, Photoshop, and After Effects Certified. (2018-2022), Business and Technology Certified. (2018), Academic Excellence Award, & Agricultural Design Award. (2016), Zoology Academic Excellence Award. (2017), Anatomy Academic Excellence Award. (2018), Federal Firearm Sales Certification through the ATF (2020-2022)

Timeline

EDI Production Specialist

Paycom
03.2024 - 05.2025

Manager

Domino's Pizza
05.2023 - 03.2024

Incoming Sales Specialist

David Stanley Chrysler Jeep Dodge RAM
01.2023 - 05.2023

Sales Associate

Academy Sports + Outdoors
11.2020 - 01.2023

Online Grocery Associate

Wal-mart
07.2020 - 11.2020

Cash Office Manager

Ross Dress for Less
03.2020 - 07.2020

Pro Services Specialist

Lowes Home Improvment
02.2019 - 02.2020

Shift Leader

Pizza Hut
09.2018 - 01.2019

High School Diploma -

Mcloud High School

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