Stacia Scott
Las Vegas ,NV
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
CSR -( Social Media Content Assessor
TELUS International
Las Vegas, NV
05.2021 - 09.2022
- Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
- Uphold a high standard of accuracy and quality while fulfilling job responsibilities
- Participate in frequent refresher training to always conduct correct moderating policies
- Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
- Make suggestions for improving efficiency
- Draw up daily activity report
- Required Experience, Skills & Competencies
Customer Resolutions Specialist
S2G Support Services Group
North Las Vegas, NV
03.2021 - 08.2021
- Build trusted customer relationships to ensure excellent service
- Provide proactive information to our customers on their current shipments
- Answer inquiries from shippers and recipients
- Identify new areas of opportunity and work with Sales team to bring in new business
- Utilize CRM to ensure activities are documented properly, opportunities are forecasted accurately and adequate information regarding the prospect and/or opportunity is communicated
- Flexibility in work schedule, including potential Saturday and evening shifts
Case Manager/Intake Coordinator
AxisOFLove/ SF
San Francisco, CA
07.2011 - 10.2015
- Responsible for over-seeing facilitation daily Support Groups
- Vetted all support group specialist and facilitators
- Handled and scheduled all respite and disabled client wellness checks
- Maintained daily Log Book of all clientele who were able to enter facility
- Familiarity organizing staff events and celebrations
- Highly organized with attention to detail
- Good at building and retaining large amounts of
- Information
- Good at managing multiple vendor relationships
- Frequently evaluated existing systems and
- Procedures for competency and needed improvement.
- Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Attended casework supervisor staffing with Lead Coordinator to create awareness of current cases and volunteers.
Receptionist
Community Housing Partnership
San Francisco, CA
08.2011 - 02.2012
- Screen Visitors as they enter and exit building; enforce hotel rules and visitor policies
- Provide excellent customer service to guest; handle conflict by listening and consistency
- Handle a detailed log book of all activity inside and outside the property and respond to emergencies with calm demeanor obtain the Safety rule and Procedures
- Maintain confidentiality of personal information at all times
- Provide light janitorial support and act as primary person in charge in supervisors absence
Receptionist
AxisOFLove/ SF
San Francisco, CA
10.2009 - 01.2010
- Responsible for inbound, outbound calls
- Computed sales prices, total purchases and processed cash and credit payments
- Observed security risks and thefts, trained on prevention how to handle these situations
- Built seasonal and daily visual merchandise and displays
Overnight Residential Counselor
Larkin Street Youth Services
San Francisco, CA
04.2005 - 12.2009
- The collection, organization, and analysis of information about individuals through records, tests, interviews, and professional sources
- Compilation and studies of occupational, educational, and economic information that aided clients in making and carrying out objectives
- Assisted individuals to understand and overcome social and emotional problems
- Engaged in research and follow-up activities to evaluate counseling techniques
- In conjunction with internal resources, held domestic and practical skills group meetings
- Worked in conjunction with the other members of staff to ensure the continuum of services for the clients
- Oversight and maintenance of community spaces
- Safety awareness of situations and spaces
- Effective management of resources including foodstuffs (communal dinners), laundry, and perimeter of the facility
- Other duties as assigned.
Cashier
Peet's Coffee & Tea
Northridge, CA
06.2006 - 02.2008
- Responsible for inbound and outbound calls, addressing customer queries regarding shipments
- Recommended, selected, and helped locate or obtain merchandise based on customer needs or desires
- Responsible for cash register transactions
Sales Associate
Macy's
Los Angeles, CA
02.2006 - 06.2006
- Provided access to information on policies, current sales and security practices
- Encouraged customer loyalty through courteous and efficient customer service
- Demonstrated sensitivity and professionalism toward customer issues with a calm demeanor
- When confronted with client concerns
- Maintained store merchandise and inventory on an ongoing basis
Education
Certification in Phlebotomy - Health Information Technology
10.2013
Diploma -
05.2011
High school diploma or GED -
Associate of Science - Medical Insurance Coding
Skills
- Customer service (7 years)
- Inside Sales (2 years)
- Sales
- Telecommunication (Less than 1 year)
- Data entry
- Customer Relationship Management
- B2B Sales
- Telemarketing
- Quality Assurance
- Microsoft CRM Platform
- Social media management
- Metadata
- Computer literacy
- Microsoft SQL Server
- Social media content campaigns
- Social media moderating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CSR -( Social Media Content Assessor - TELUS International
05.2021 - 09.2022
Customer Resolutions Specialist - S2G Support Services Group
03.2021 - 08.2021
Receptionist - Community Housing Partnership
08.2011 - 02.2012
Case Manager/Intake Coordinator - AxisOFLove/ SF
07.2011 - 10.2015
Receptionist - AxisOFLove/ SF
10.2009 - 01.2010
Cashier - Peet's Coffee & Tea
06.2006 - 02.2008
Sales Associate - Macy's
02.2006 - 06.2006
Overnight Residential Counselor - Larkin Street Youth Services
04.2005 - 12.2009
City College of San Francisco - Certification in Phlebotomy, Health Information Technology
Heald College - Diploma,
Coutin Private School - High school diploma or GED,
College of Southern Nevada - Associate of Science, Medical Insurance Coding