Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Stacia Springer

Loris,SC

Summary

Highly skilled and experienced Loan Processor and Customer Service Representative with a proven track record of delivering exceptional service and managing loan pipelines efficiently. Consistently achieved an average of 95% customer satisfaction ratings and adept at handling a pipeline of 75+ files/loans per month. Proficient with Encompass and Microsoft Office software, with strong multitasking abilities and a keen eye for detail. Up-to-date on all state and federal regulations and guidelines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Loan Officer Assistant

The One Brokerage
Loris, SC
11.2023 - 02.2024
  • Reviewed initial documentation for loan submission, ensuring completeness and accuracy
  • Collaborated with the underwriting team to facilitate a timely review and approval process
  • Gathered proper documentation for final loan approval, adhering to underwriting and federal agency guidelines
  • Conducted thorough review of documents to ensure compliance with regulatory requirements
  • Communicated effectively with clients to address inquiries and provide assistance throughout the loan process.

Client Coordinator III / Loan Processor

Taylor Morrison Home Funding
Denver, CO
01.2021 - 10.2023
  • Conducted initial file review and set up for manual underwrite in certain cases, ensuring completeness and accuracy of documentation
  • Communicated with customers/clients to review required documents, set expectations for the loan process, and provide assistance as needed
  • Collected and reviewed documents to ensure compliance with agency guidelines and regulatory requirements
  • Managed the ordering process for appraisals, title work, homeowners insurance (HOI), change of circumstance requests, FHA case numbers, and VA Certificates of Eligibility (COEs)
  • Collaborated with underwriters, loan officers, and other team members to address any issues and facilitate timely loan approvals.

Loan Processor

Zions Bancorporation
Denver, CO
05.2018 - 12.2020
  • Received three raises within 1.5 years based on outstanding performance, including achieving the least amount of underwriter touches, demonstrating exceptional efficiency and accuracy in loan processing
  • Consistently earned exceptional customer service reviews from clients and co-workers, reflecting dedication to providing top-tier service
  • Conducted initial review of loan files and supporting documentation, ensuring completeness and accuracy for underwriter review
  • Collaborated with underwriters to facilitate timely decision-making on loan applications
  • Followed up with borrowers and/or loan officers to collect additional documents required for final loan approval
  • Maintained communication with all parties involved in the loan process to ensure smooth and efficient processing
  • Demonstrated a strong understanding of underwriting guidelines and regulatory requirements
  • Utilized effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Loan Officer

Amerisave Mortgage
Denver, CO
05.2017 - 05.2018
  • Made an average of 100+ outbound calls to customers interested in refinancing or purchasing a home, demonstrating proactive sales and customer acquisition skills
  • Held licenses in 12 states, allowing for comprehensive coverage and expertise in multiple markets
  • Took full mortgage applications from clients, providing guidance and assistance throughout the application process
  • Received and reviewed documentation to ensure qualification for mortgage products, maintaining thoroughness and accuracy
  • Followed up with clients to gather any additional documentation needed for a smooth loan processing experience from application to closing
  • Maintained excellent customer service standards with clients, addressing inquiries, providing updates, and ensuring satisfaction throughout the lending process
  • Collaborated effectively with team members to streamline processes and deliver exceptional service.

Loan Processor

MDC Holdings/Richmond American Homes
Denver, CO
03.2013 - 05.2017
  • Managed a monthly pipeline of 30-35 loans within 2 months of hire, demonstrating quick adaptability and efficiency in processing paper files
  • Received a merit pay increase before the standard 1-year waiting period, based on exceptional performance and productivity
  • Ranked among the highest for customer satisfaction surveys, with a consistently high percentage of surveys returning with ratings of 95% - 100% satisfaction with customer service
  • Conducted thorough review of loan files and documentation, ensuring accuracy and compliance with company and regulatory guidelines
  • Collaborated effectively with loan officers, underwriters, and other team members to facilitate timely loan approvals and closings
  • Maintained open communication with clients throughout the loan process, addressing inquiries and providing updates to ensure a positive customer experience
  • Demonstrated strong organizational skills and attention to detail in managing documentation and tracking loan progress.

Education

Associate of Applied Science (ASS) in Accounting -

Metropolitan State University of Denver
01.1994

Skills

  • Loan Processing
  • Customer Service
  • Encompass Software
  • Microsoft Office Suite
  • Attention to Detail
  • Multitasking
  • Organizational Skills
  • Regulatory Compliance
  • Excellent Time Management
  • Effective Communication

Personal Information

Title: Professional Loan Processor / Customer Service Representative

Certification

  • NMLS - 1142659

Timeline

Loan Officer Assistant

The One Brokerage
11.2023 - 02.2024

Client Coordinator III / Loan Processor

Taylor Morrison Home Funding
01.2021 - 10.2023

Loan Processor

Zions Bancorporation
05.2018 - 12.2020

Loan Officer

Amerisave Mortgage
05.2017 - 05.2018

Loan Processor

MDC Holdings/Richmond American Homes
03.2013 - 05.2017

Associate of Applied Science (ASS) in Accounting -

Metropolitan State University of Denver

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Stacia Springer