Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Affiliations
References
Timeline
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Stacia Stitt

Stacia Stitt

LOS ANGELES,United States

Summary

I thrive in people facing environments that emphasize community and creativity. I have extensive experience in customer support positions that allowed me to utilize my outstanding interpersonal communication skills, and focus on community and company driven missions. Motivated to maintain not just customer satisfaction as well as a sense of trust.

Overview

9
9
years of professional experience

Work History

Customer Success Specialist

SimplePractice
Los Angeles, United States
03.2023 - Current
  • Assists mental health professionals and their administrative teams with website functionality and troubleshooting over phone call, email, and instant messaging.
  • Maintains and continuously updates breadth of knowledge of platform features, ranging from billing, insurance enrollments, video Telehealth, etc.
  • Interacts with numerous people back to back in a positive, educative, and uplifting manner while maintaining HIPAA compliance and SimplePractice company policy.
  • Reports regularly to senior staff and leadership team, keeping lines of communication open and clear at all times.

Voice Actor

Remote
09.2016 - Current
  • Ability to record remotely with studio quality microphone and interface
  • Responsible for interpreting and delivering various reads on commercial, narration, legal, and animated scripts from internal uses to national airings
  • Provides various clean and edited takes with rapid turnaround times.

Server

Kodo
Los Angeles, United States
03.2022 - 10.2023
  • Communicated and comprehensively answered guest questions on the Japanese cuisine served at the establishment.
  • Provided attentive and consistent service to all guests, from diners to bar patrons, in a high-volume environment.
  • Designated event server for private parties, ranging from personal celebrations to corporate events, ranging anywhere from 10 to 100 guests.
  • Kept informed on rotating sake, wine, and cocktail program.

Server

Bacetti Trattoria
Los Angeles, United States
10.2022 - 03.2023
  • Maintained thorough knowledge of a seasonally changing food and wine menu.
  • Provided excellent, personalized service to a variety of customers during high-volume dinner service.
  • Maintained strong relationships with regular and returning guests.
  • Facilitated both closing and opening tasks, ranging from cleaning, closing cash drawer, and credit card reports.

Front Desk Associate

Myodetox
West Hollywood, United States
01.2021 - 11.2021
  • Facilitated new guest arrival and introduction.
  • Billing coordination, creating, and providing superbills and invoices.
  • Responsible for selling memberships and packages, and maintained a highest seller status consistently.
  • Scheduled appointments and maintained calendar for entire practice's schedule roster of 10 physical therapists.

Event Coordinator

The Winchester
Chicago, IL
01.2017 - 01.2019
  • Maintained calendar for both restaurant and off-site catering events
  • Corresponded with prospective clients hosts via email and phone in a timely fashion
  • Provided budget breakdowns to event hosts
  • Facilitated all meetings regarding menu, set up, timeline, etc
  • Oversaw and served during events, ranging from 1K/1KK people
  • Booked and finalized plans with rapid turnaround times with as little as 5 days notice.

Server / Floor Manager

The Winchester
01.2016 - 09.2018
  • Maintained thorough knowledge of a seasonally changing food and drink menu
  • Provided excellent, personalized service to a variety of customers during high volume dinner and brunch services
  • Cleaning/general upkeep of restaurant appearance
  • Lead opening/closing duties, including cash drawer open and close out
  • Distributed paychecks and vendor/delivery invoicing
  • Acted as additional liaison between guests during escalated moments.

Education

B.A. in Performance -

San Francisco State University
San Francisco, CA
05.2014

Skills

  • Customer Service
  • Deescalation
  • Communication
  • Adaptability
  • Creativity
  • Public Speaking
  • Google Suite
  • Point of Sale
  • Microsoft Office

Volunteer Experience

  • Greek America Foundation, Athens, Greece, 05/01/21, 06/01/21, Spent 5 weeks volunteering with various Greek NGOs, Focused on the needs of city's houseless population, and focusing on the needs of each individual ranging from meals, to assistance with paperwork, clothing, etc., The Greek Council for Refugees working with children seeking asylum through artistic educational games, performance and projects, and outdoor activities. Coordinating field trips to various historical and artistic sites., Food waste reduction by visiting weekly farmer's markets and collecting unsold produce and distributing it to various groups that provide free food resource, Engaged with the local community to expand heritage connections within the Greek American diaspora.
  • Funny Bones Improv, 09/01/16, 09/01/19, Funny Bones is an audition based Non-Profit arts organization that travels to various children's hospitals in the Chicago area to provide comedic and educational entertainment to children and their families. The emphasis being to offer a momentary distraction from the larger stressors of hospitalizations. I attended mandatory monthly rehearsals and as well as sensitivity and education training. As an ensemble member, I was responsible for leading performances and maintaining health and timely vaccination requirements.

References

  • David Wynn, Kodo, 2139822213
  • Beth Pitts, Unknown, 5629355111
  • Erika Hakmiller, Unknown, erikahakmiller@gmail.com, 2519214447

Affiliations

  • Greek America Foundation: Spent 5 weeks volunteering with various Greek NGOs, focused on the needs of the city's homeless population, and focusing on the needs of each individual ranging from meals to assistance with paperwork, clothing, etc. We also with The Greek Council for Refugees, working with children seeking asylum through artistic educational games, performance and projects, and outdoor activities. Contributed to food waste reduction by visiting weekly farmer's markets and collecting unsold produce and distributing it to various groups that provide free food resources. Engaged with the local community to expand heritage connections within the Greek American diaspora.
  • Funny Bones Improv: Funny Bones is an audition based Non-Profit arts organization that travels to various children's hospitals, in the Chicagoland area, to provide comedic and educational entertainment to children and their families. The emphasis being to offer a momentary distraction
    from the larger stressors of hospitalizations. I attended mandatory monthly rehearsals and as well as sensitivity and education training. As an ensemble member I was responsible for leading performances and maintaining health and timely vaccination requirements.

References

References available upon request.

Timeline

Customer Success Specialist

SimplePractice
03.2023 - Current

Server

Bacetti Trattoria
10.2022 - 03.2023

Server

Kodo
03.2022 - 10.2023

Front Desk Associate

Myodetox
01.2021 - 11.2021

Event Coordinator

The Winchester
01.2017 - 01.2019

Voice Actor

Remote
09.2016 - Current

Server / Floor Manager

The Winchester
01.2016 - 09.2018

B.A. in Performance -

San Francisco State University
Stacia Stitt