Stacia Surpitski
North Port
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Package Handler Trainer
FedEx:Ground
11.2022 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Assistant Manager
711 Franchise
11.2020 - 09.2022
- Promoted to Assistant Store Manager
- Supervised All employees on all shifts
- Acted as customer service representative
- Rearranged and detailed store merchandise according to company standards
- Handled all employee scheduling
- Enforced company policies and procedures
- Recruited and interviewed potential candidates
- Managed store operations
- Managed daily reports of transactions
CSR - Customer Service Representative
Amerigas
03.2018 - 04.2019
- Answered phones, collections, billing, new customer setup, scheduled routes, ordered all propane for my office, proposals, permits, inspections, handled cash, complaints, etc
Utility Worker
AmeriGas Propane, Inc.
02.2014 - 03.2018
- Underground pipeline system care, read meters, fixed tanks, painted tanks, filled tanks, fixed underground leaks, on call 24/7, new installs, adding appliances, removing appliances, removing meters, etc
Stockroom Clerk
Demoulas Market Basket
03.2008 - 07.2013
- Stocked isles
- Ordered
- Audit
- Merchandise
- Built pallets
- Broke down pallets
- Receiving
- Shipping
- Lifted up to 80
Education
Associate - Cosmetology
Meridian Community College
Sarasota, FL12.2018
High school diploma or GED -
Danvers High School
Danvers, MA05.2004
Skills
- Account Management
- Help desk
- Operating System
- Upselling
- Customer Service
- Communication skills
- Organizational skills
- Troubleshooting
- Route driving
- Data entry
- Inside Sales
- Remote Access Software
- Project Management
- Retail sales
- Supervising experience
- Technical Support
- Food service
- Leadership
- Order Entry
- Driving
- Conflict management
- Salesforce
- Performance management
- Microsoft Outlook
- Sales
- Retail management
- Cold Calling
- Negotiation
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Safety awareness
- Package sorting
- Label reading
- Warehouse safety
- Product organization
- Barcode scanners
- Labeling
- Product sorting
- Product packaging
- Fragile item handling
- Load planning
Timeline
Package Handler Trainer
FedEx:Ground
11.2022 - Current
Assistant Manager
711 Franchise
11.2020 - 09.2022
CSR - Customer Service Representative
Amerigas
03.2018 - 04.2019
Utility Worker
AmeriGas Propane, Inc.
02.2014 - 03.2018
Stockroom Clerk
Demoulas Market Basket
03.2008 - 07.2013
Associate - Cosmetology
Meridian Community College
High school diploma or GED -
Danvers High School
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