Summary
Work History
Education
Skills
Languages
Certification
Generic

Staci Carreiro, CHRP

Summary

Results-driven, fluently bilingual (English/French) HR professional with robust track record of results as a comprehensive leader and subject matter expert in the areas of employee relations, Ontario and Quebec labour law, talent management, employee training and retention. Accomplished manager who blends regulatory compliance and HR best practices with a background of proven success in championing organizational culture to improve employee engagement and satisfaction. Innovative, relationship-focused, and trustworthy manager with significant experience leading remote teams to operational excellence. Maintain focus on continuous improvement through process review and internal auditing.

Work History

Manager, Employee Experience

Lerners, LLP
Toronto
09.2021 - Current
  • Provide advice and counsel to Partners, Associates and Managers in dealing with difficult people-related situations.
  • Resolve situations between employees, addressing conflicts and striving to resolve them in a positive manner.
  • Provide tracking and reporting to the Senior Director of Human Resources related to Employee Relations issues, assessing trends and common themes to recommend interventions.
  • Manage leaves of absence including disability and parental leaves of absence.
  • Manage the annual performance review process and provide expertise to Partners, Associates and Managers to conduct effective performance evaluations.
  • Partnering with Learning & Development team, recommend and lead soft skills training initiatives, ex: anti-harassment training.
  • Liaise with people managers to ensure efficient work area coverage.
  • Spearhead and manage wellness program and resources for all staff.

Manager, Human Resources & Training

VW Credit Canada, Inc.
Ajax
05.2012 - 09.2021
  • Provided employee relations and labour law expertise in counseling leaders in Canada and the US and advised on recommended courses of action.
  • Liaised and collaborated with HR teams in Germany, US and Canada.
  • Conducted necessary investigations and consulted with internal and external legal counsel, where appropriate.
  • Developed and executed comprehensive training and talent management strategies that guide virtual team in delivery of HR-owned activities, including staffing, employee orientation, compensation planning and delivery, employee relations, policy administration and implementation of key HR initiatives
  • Spearheaded recruiting efforts to maintain staffing levels and create cultures for high-performing teams
  • Liaised with and maintain relations with outside vendors and suppliers for integral operational support
  • Named “Great Place to Work” in Canada's Top 50 Best Workplaces, 2013 to 2018
  • Produced $45K in cost savings through development of online recruitment strategy
  • Revamped training and development programs that resulted in approved development and succession plans for 90% of employees; conducted interview preparation that saw 80% of open roles filled with internal candidates
  • Member of HR International Working Group on Leadership Development and leadership sponsor of Diversity and Inclusion Committee.

Human Resources & Training Consultant

VW Credit Canada, Inc.
Montreal, QC
02.2006 - 05.2012
  • Onboarded to establish and implement HR and training function to contribute to improved organizational performance
  • Collaborated across business lines to understand employee and business needs in order to create and administer optimal and comprehensive HR programs including learning and development
  • Partnered with senior leadership to develop processes and manage employee relations to improve corporate cultures
  • Researched, conducted analysis, and established maternity-leave development program allowing for cross-development assignments to cover colleague's LOA
  • Improved employee satisfaction to produce 50% reduction in voluntary turnover.

Human Resources Generalist

Dectron Internationale
Montreal, QC
05.2000 - 01.2006
  • Partnered with employees and management to communicate and administer HR and organizational policies, procedures, standards, and regulations
  • Coached managers and led discussions in addressing performance and other disciplinary issues
  • Assisted in collective bargaining discussions
  • Maintained compliance of employment laws and regulations through proper documentation and file preparation
  • Coordinated recruiting, hiring, and termination processes, completing all pre-and post-employment, onboarding, orientation and offboarding tasks
  • Proactively conducted ongoing needs assessments to identify areas of opportunity and developed and implemented programs to address deficiencies.

Education

Bachelor of Commerce - Human Resources Management

Concordia University

Bachelor of Science - Psychology

McGill University

Skills

  • Employee Relations & Retention
  • Employee & Labour Law
  • Regulatory Compliance
  • Performance Management
  • Strategic & Tactical Planning
  • Change Management
  • Training & Development
  • Organizational Development
  • Process Improvement
  • SAP Proficient

Languages

English - Native: spoken, written and read

French - Fluent: spoken, written and read

Portuguese - Intermediate: spoken

Certification

  • Certified Human Resources Professional (HRPA of Ontario)
  • Cultural Competency Certificate – HRPA of Ontario
  • Mental Health First Aid Certificate - Mental Health Commissioner of Canada
  • Certified Langevin Instructor - Langevin Learning Services

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Staci Carreiro, CHRP