Stacie Alewine
Taylors,SC
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
International Sales & Customer Service
T&S Brass & Bronze Works
Travelers Rest, SC
01.2021 - Current
- Interacted directly with domestic and foreign clients via phone, email, or chat regarding their concerns or questions about products.
- Cross-trained for and provided backup to customer service stakeholders to keep workflows running smoothly.
- Provided customers with availability, pricing and shipping information to expedite orders.
- Processed international shipments, meeting specific customer requirements.
- Received and entered orders into computer system accurately.
- Processed returns and exchanges promptly and efficiently.
- Monitored shipment progress using tracking systems and contact carriers when needed.
- Coordinated with warehouse staff to ensure timely delivery of products.
- Provided order tracking information and resolved issues when needed.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Obtained required documentation to process shipments and support movement.
- Assisted customers with product inquiries, order placements, billing issues, and account management.
- Provided support to sales team by preparing quotes for customers based on their requirements.
Customer Service and Sales
Cleva North America
06.2017 - 10.2018
- Received and managed customer inquiries via phone related to operational tasks, warranty claims, concerns about new products and resolving technical issues
- Issued returns and expedited orders
- Provided prompt response and resolution to customer service emails
- Assisted in the orientation and training of recently hired personnel
- Maintained a high level of accuracy while handling data entry responsibilities.
Internal Sales & Customer Service
T&S Brass and Bronzeworks
Travelers Rest
01.2011 - 10.2016
- Managed inbound sales calls, addressing inquiries related to existing orders and products
- Handled returns and expedited orders while providing account status and resolving product issues efficiently.
- Managed customer service emails and contributed to the successful launch of a new Chat feature on company website.
- Assisted in the training of new employees
- Utilized strong skills in heavy data entry tasks.
Product Development Assistant
Nutra
Greenville
11.2006 - 02.2010
- Assisted Product Development Coordinator
- Data entry, ordered supplies & helped to facilitate orders through the approval process in a timely manner.
Education
Cosmetology License -
Chris Logan Cosmetology School
Greenville, SC05.1991
Skills
- Sales Support
- International Regulations
- Remote Team Management
- Delivery Tracking
- Inbound call handling
- Order Management
- Order entry
- Deadline-oriented
- Account inquiries
- Accurate data entry
- Invoicing and Billing
- Shipment Processing
- Shipping procedures
- Purchase Order Management
- Returns processing
- Database updates
Timeline
International Sales & Customer Service
T&S Brass & Bronze Works
01.2021 - Current
Customer Service and Sales
Cleva North America
06.2017 - 10.2018
Internal Sales & Customer Service
T&S Brass and Bronzeworks
01.2011 - 10.2016
Product Development Assistant
Nutra
11.2006 - 02.2010
Cosmetology License -
Chris Logan Cosmetology School
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