Stacie Arellano
Pearland,TX
Summary
Dynamic Lab Collector with Quality Forensic Toxicology, skilled in specimen handling and laboratory safety. Proven track record of enhancing lab efficiency and reducing error rates through meticulous attention to detail and effective teamwork. Committed to delivering reliable results while maintaining open communication with medical providers to improve patient care.
As scientific professional, prepared for demands of Lab Collector role. Extensive experience in collecting, labeling, and transporting samples with precision. Known for reliability and adaptability in dynamic lab environments. Proven abilities in maintaining meticulous records and ensuring compliance with all safety standards.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
26
26
years of professional experience
Work History
Lab Collector
Quality Toxicology
Lake Jackson, TX
10.2024 - 07.2025
- Streamlined administrative tasks such as data entry and record management, facilitating quicker turnaround times for clients.
- Supported ongoing research projects within the organization by diligently collecting high-quality specimens as required.
- Enhanced lab efficiency by streamlining sample collection and processing procedures.
- Ensured accurate billing information was captured on each request form, minimizing client disputes over charges incurred.
- Maintained a well-organized and clean laboratory environment, ensuring optimal performance of equipment and personnel.
- Streamlined specimen processing methods, reducing turnaround times for test results significantly.
- Monitored inventory levels of collection supplies, initiating orders as necessary for continuity.
- Improved patient care by communicating professionally with medical providers regarding test requirements and results interpretation.
- Maintained accurate documentation of sample handling and chain of custody processes.
Medical Receptionist
Matagorda Medical Group
Bay City, Tx
02.2022 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed protocols for managing high-volume call traffic, reducing wait times for patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported positive patient experience by offering assistance with filling out health forms.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Sales Associate
Payless Shoe Store
Bay City, TX
08.2017 - 05.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Key Holder
Dollar General
Bay City, TX
01.2011 - 02.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service techniques.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Executed cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Enhanced store security by meticulously following all opening and closing procedures.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Increased sales by providing exceptional customer service and product knowledge.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Childcare Provider
Gloria's Daycare
Bay City, TX
01.2008 - 07.2009
- Created engaging educational activities to foster children's developmental skills and interests.
- Monitored daily activities to ensure safety and well-being of children in care.
- Developed individualized care plans based on children's needs and family preferences.
- Communicated effectively with parents regarding child progress and behavioral changes.
- Documented children's growth and development.
- Logged information regarding naps, feedings, and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Created and implemented activities to promote language development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Streamlined daily operations by implementing organized check-in and check-out system.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Introduced children to educational games and activities to boost learning.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Sales Associate
Wal-Mart
Bay City, TX
08.1999 - 03.2003
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new associates on customer service protocols and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Bay City High School
Bay City, TXSkills
- Pipetting techniques
- Sterilization techniques
- Sample preparation
- Specimen handling
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Reminder calls
- Payment collection
- EMR / EHR
- Referral verification
- Documentation
- Medical office procedures
- Records maintenance
- Patient callbacks
- Medical office administration
Timeline
Lab Collector
Quality Toxicology
10.2024 - 07.2025
Medical Receptionist
Matagorda Medical Group
02.2022 - 10.2024
Sales Associate
Payless Shoe Store
08.2017 - 05.2019
Key Holder
Dollar General
01.2011 - 02.2012
Childcare Provider
Gloria's Daycare
01.2008 - 07.2009
Sales Associate
Wal-Mart
08.1999 - 03.2003
GED -
Bay City High School