Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Stacie Baird

Tazewll,TN

Summary

Dynamic and detail-oriented receptionist with proven expertise at Russell Veterinary Services, enhancing customer satisfaction through effective communication and problem resolution. Skilled in appointment scheduling and data entry, I streamlined front desk operations, ensuring efficient service delivery while maintaining confidentiality and professionalism in a fast-paced environment.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

15
15
years of professional experience

Work History

Receptionist

Russell Veterinary Services
07.2010 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.

Education

Claiborne High School
New Tazewell, TN

Skills

  • Verbal and written communication
  • Customer/Client relations
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Clerical support
  • Professional demeanor
  • Payment processing
  • Visitor and customer relations
  • Multi-line phone systems
  • Customer complaint resolution

Timeline

Receptionist

Russell Veterinary Services
07.2010 - Current

Claiborne High School

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Stacie Baird