STACIE BOYD
KIRKLAND,Washington
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Events Specialist Administration
Microsoft, 2 Week Contract Position
Redmond , Washington
2022.05 - 2022.05
- Inventories organizes and prepares event equipment for moving truck helps setup at event location day prior to event.
- Greets registers and directs visitors and attendees of conferences and other events.
- Performs simple record-keeping and registration processing.
- Prepares name badges responds to basic inquiries regarding event logistics.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained energy and enthusiasm in fast-paced environment
Administrative Assistant
Western Washington Law Group
Snohomish , WA
2021.08 - 2022.02
- Totally remote position.
- Answered phones, schedule zoom meetings, scheduled appointments, add court hearings and information onto Attorneys calendar.
- Receive and process all incoming communications and distribute them within firm and to clients and all others on distribution list.
- Process and send out outgoing communications by email or sometimes overnight.
- Responsible for filing all communications and documents in firm's electronic filing cabinet in cloud using firm's naming conventions.
- Record all work in firms software Clio bill clients for work done.
- Help firm with special projects.
Lobby Porter/Concierge
Kemper Development Company
Bellevue , WA
2018.03 - 2021.08
- Help residents with daily needs.
- Log-in and deliver packages.
- Answer phones and emails from residents and vendors.
- Deliver food and packages as needed.
- In charge of managing move-ins and move-out on moving day.
- Assist Concierge
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness
- Checked inventory levels for weekly Costco order and office supplies and placed orders to restock once week.
- Was responsible for uniform inventory.
- Maintained knowledge of destination and answered customer questions within scope of understanding
Recruiting Coordinator
TERRA Staffing Group
KIRKLAND , United States
2017.11 - 2018.03
- Conducted in-person and phone interviews with potential candidates.
- Sourced candidates by using databases and social media.
- Scheduled interviews, answered phones.
- Prepared new hire paperwork ensuring legislation requirements were met.
- Evaluated and screened resumes and cover letters.
- Reached out to qualified referral candidates to obtain applications.
- Coordinated schedules to arrange management interviews with applicants
Project Specialist Interiors
Lowes Home Improvement
Moses Lake , Washington
2016.01 - 2017.05
- PSI Project Specialist Interiors a sales and design position. Executed Lowe's interior selling model
- Maximized sales of interior products including sales planning, in-home and in-store customer consultations.
- Development of project proposals, tracking of current and potential sales. Worked with contractor on measurements and supplies for project.
- Responsible for ensuring customer satisfaction by demonstrating product and project expertise, provided
- Follow-through on projects and executed flawless projects on time.
- Was responsible for providing excellent customer service by assisting customers in locating, selecting, demonstrating and loading of merchandise in friendly and professional manner.
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Answered customer questions about products and services, helped locate merchandise and promoted key items
Owner/Manager Project Manager
Boyds Granite And Landscape
Ephrata , WA
2011.01 - 2017.04
- Answered phones, scheduled appointments, met with customer's in their home for consultation.
- Put together scope of work and project estimates.
- Walked customers through contract signing process.
- Collected deposits and final payment.
- Accounts payable and receivable.
- Purchases granite slabs for inventory.
- Helped with installs.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
Billing Clerk II
Columbia Basin Hospital And Clinic
Ephrata , WA
2009.01 - 2012.01
- Welcomed patients, answered phones.
- Filing and data entry.
- Made all deposits for clinic and hospital.
- Insurance billing.
- Reception, scheduled appointments.
- Executed billing tasks and recorded information in company databases
- Handled account payments and provided information regarding outstanding balances
Skills
- Multitasking and Time Management
- Billing and Payment Processing
- Telephone Etiquette
- Administrative and Office Support
- Communication
- Document and File Management
- Flexible & Adaptable
- Problem-Solving
- Ability To Work Independently
- Office Work
- Customer Service
Timeline
Events Specialist Administration
Microsoft, 2 Week Contract Position
2022.05 - 2022.05
Administrative Assistant
Western Washington Law Group
2021.08 - 2022.02
Lobby Porter/Concierge
Kemper Development Company
2018.03 - 2021.08
Recruiting Coordinator
TERRA Staffing Group
2017.11 - 2018.03
Project Specialist Interiors
Lowes Home Improvement
2016.01 - 2017.05
Owner/Manager Project Manager
Boyds Granite And Landscape
2011.01 - 2017.04
Billing Clerk II
Columbia Basin Hospital And Clinic
2009.01 - 2012.01
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