Stacie Bruce
Reynoldsburg,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cigna
02.2022 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
Spirit Airlines Inc.
02.2018 - 01.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Dental Assistant
Ohio State University
07.2011 - 01.2018
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate of Arts - Social Work
Columbus State Community College
Columbus, OH05.2026
Associate of Science - Dental Assisting
Ohio Institute of Health Careers - Elyria
Elyria, OH12.2002
Skills
- Needs Assessment
- Dispute Resolution
- Data Entry
- Call triaging
- Computer Proficiency
- Service Upselling
- Follow-up skills
Timeline
Customer Service Representative
Cigna
02.2022 - Current
Customer Service Representative
Spirit Airlines Inc.
02.2018 - 01.2022
Dental Assistant
Ohio State University
07.2011 - 01.2018
Associate of Arts - Social Work
Columbus State Community College
Associate of Science - Dental Assisting
Ohio Institute of Health Careers - Elyria
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