Stacie Cantu
Mount Morris,IL
Summary
Accomplished Supervisor of Strategic Operations at Halo Branded Solutions, adept in strategic planning and process improvement. Leveraged data analytics and exceptional communication to enhance operational efficiency and stakeholder relationships. Proven track record in leading cross-functional teams to exceed business goals, demonstrating adaptability and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor of Strategic Operations
Halo Branded Solutions/lee Wayne
2023.07 - Current
- Successfully supervise and mentor 21 direct reports.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed cross-functional teams to ensure streamlined communication and successful execution of strategic initiatives.
- Leveraged data analytics tools to identify trends and areas for improvement within the company's operations, driving more informed decision-making.
- Oversaw training and onboarding process for all newly hired employees within Strategic Operations.
Sr. Strategic Account Manager
Halo Branded Solutions/lee Wayne
2022.09 - 2023.07
- Enhanced customer satisfaction by addressing and resolving strategic account issues effectively.
- Leveraged data-driven insights to optimize sales approaches across different segments within the strategic account base.
- Coordinated resources from various departments to deliver outstanding results for top-tier clientele consistently over time.
- Collaborated with cross-functional teams to ensure seamless delivery of services to strategic accounts.
- Delivered exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges.
- Developed customized sales strategies for each account, resulting in higher annual revenue targets.
- Streamlined internal processes to improve efficiency in managing strategic accounts.
- Provided timely reports on account performance and progress towards goals, keeping management informed of any significant developments or concerns.
- Served as the primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations.
- Facilitated regular communication between internal teams and clients to maintain alignment on project objectives and expectations throughout engagements.
- Suggested solutions and innovative ideas to meet client needs.
- Trained, mentored and motivated staff to instill desire for superior performance.
Strategic Account Project Manager
Halo Branded Solutions/lee Wayne
2021.08 - 2022.09
- Increased profitability through diligent budget management, minimizing costs without compromising quality or delivery schedules.
- Negotiated contracts with vendors and partners strategically aligning services provided to meet specific requirements while maintaining cost-effectiveness.
- Led cross-functional teams to ensure seamless coordination and execution of account projects.
- Implemented innovative solutions for process improvements, increasing overall team productivity.
- Streamlined project processes for increased efficiency through meticulous organization and prioritization of tasks.
- Overcame project obstacles with creative problem-solving strategies to achieve desired results.
- Demonstrated adaptability by adjusting priorities based on changing client needs or market conditions, always striving for excellence in results delivered.
- Prepared detailed reports for stakeholders, providing insightful updates on project progress and milestones achieved.
- Reduced project turnaround times by skillfully managing resources and closely monitoring progress.
Strategic Account Process Coordinator
Halo Branded Solutions/lee Wayne
2019.08 - 2021.08
- Identified opportunities for cost savings by analyzing existing procedures and reallocating resources more efficiently.
- Analyzed workplace practices to meet goals by specific deadlines.
- Facilitated communication between departments to ensure seamless collaboration on projects and alignment with organizational goals.
- Improved operational efficiency through regular monitoring, analysis, and adjustment of processes as needed.
- Developed and implemented process improvement initiatives to enhance overall productivity.
- Supported internal and external stakeholders to complete business processes.
Process Coordinator
Halo Branded Solutions/lee Wayne
2017.07 - 2019.08
- Facilitated communication between departments to ensure seamless collaboration on projects and alignment with organizational goals.
- Supported internal and external stakeholders to complete business processes.
- Identified financial and resource productivity gains and developed opportunities to market services.
- Analyzed workplace practices to meet goals by specific deadlines.
- Overcame challenges posed by tight deadlines and resource constraints by devising innovative strategies for streamlining processes.
Education
Bachelor of Science - Management And Operations
Western Governors University
Salt Lake City, UT10.2027
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2019
Skills
- Staff Management and Development
- Complex Problem-Solving and Strategic Planning
- Improve processes and procedures
- Operations and Project Management
- Complex applications experience; Teams, Outlook, Excel, PowerBI, SharePoint, Loop, Smartsheet, Google Docs, Monday.com etc.
- Data Analytics
- Teamwork and Collaboration
- Problem-Solving and Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent and Effective Communication
- Decision-Making and Organizational Skills
- Analytical Thinking
- Interpersonal Skills
- Relationship Building
- Adaptable and Reliable
- Task Prioritization
- Project Planning
- Process Analysis
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Policy Implementation
- Customer Service
- A/R and Collections
- Escalations Management
- Order Management
- Billing Process and Goals
Certification
- Leadership Tips, Tactics and Advice Training
- Emerging Leader Foundations Training
- Leading with Purpose Training
- General Management Certificate - Operations and Business Administration
- Human Resource Management Certificate
Timeline
Supervisor of Strategic Operations
Halo Branded Solutions/lee Wayne
2023.07 - Current
Sr. Strategic Account Manager
Halo Branded Solutions/lee Wayne
2022.09 - 2023.07
Strategic Account Project Manager
Halo Branded Solutions/lee Wayne
2021.08 - 2022.09
Strategic Account Process Coordinator
Halo Branded Solutions/lee Wayne
2019.08 - 2021.08
Process Coordinator
Halo Branded Solutions/lee Wayne
2017.07 - 2019.08
Bachelor of Science - Management And Operations
Western Governors University
Bachelor of Science - Business Administration And Management
University of Phoenix
- Leadership Tips, Tactics and Advice Training
- Emerging Leader Foundations Training
- Leading with Purpose Training
- General Management Certificate - Operations and Business Administration
- Human Resource Management Certificate
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