Stacie Carne

• Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
• Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
• Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
• Developed comprehensive understanding of energy-efficient options available in various appliances types; educated customers about potential cost savings benefits associated with these models.
• Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
• Determined customer's specific needs to pair best products and service offerings.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

from 2017 to 2022 I was a stay at home mom focusing on my kids and my family and investing my time in homeschooling our children.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Responsibilities included assisting customers by phone and email regarding the location of their packages as well as inputting of data for new deliveries and pickups.

• Helped maintain the cleanliness of the store
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Delivered customers parts by vehicle in a timely fashion.
• Lifted up to 50 lbs at once

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and to determine where improvement could be made by the associates to better satisfy the customer
• Followed through with client requests to resolve problems.
• accurately completed tasks and adhered to safety regulations.

• Helped maintain cleanliness of store
• Unloaded weekly inventory truck with fellow associates
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with assistant manager to solve problems and handle customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Maintained cash drawer of $200 or more per shift.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Lifted up to 50 pounds at once.

• Helped maintain cleanliness of the restaurant and gift shop
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Used cash registers and credit card machines to cash out customers.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Checked and restocked server areas and organized and got change for front counter.
• Kept detailed payment records throughout shift to complete cash and card payments.

• Worked remotely
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Answered average of 80-100 calls and emails, addressing customer inquiries, solving problems and providing product information.
• Provided excellent customer care by responding to requests, assisting with product selection as well as assisting customers with ordering issues
• Managed timely and effective replacement of damaged or missing products.

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Produced spreadsheets containing company data as well as producing presentations for employee meetings
• As a caregiver, I cleaned , cooked and shopped for clients as well as provided them with a consistent friendly face and attitude while maintaining a professional manner