Stacie Carter-Cooper
Ladson,USA
Summary
Medical Support and Administrative Professional with 20+ years of experience coordinating patient flow, managing electronic medical records, and supporting providers and clinical teams in high-volume healthcare environments. Highly skilled in advanced medical scheduling, consult tracking, order verification, EMR systems, insurance capture, and patient advocacy. Recognized for ensuring accuracy, compliance, and continuity of care while serving as a central communication hub between patients, providers, and operational leadership.
Overview
13
13
years of professional experience
Work History
Medical Front Desk/Prior Authorizations
HSA Palmetto Cardiovascular Thoracic Associates
Charleston, SC
06.2022 - Current
- Responsible for performing insurance verification and authorizations
- Heavy phone contact with dental and medical insurance companies
- Communicate with insurance companies' authorization department regarding any CPT/CDT code discrepancies (as assigned)
- Contact patient prior to appointment if there are any insurance/authorization issues
- Serves as a valuable resource to patients, providing them with pertinent information regarding their insurance coverage
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
Medical Office Specialist
Articularis Healthcare-Low Country Rheumatology
Summerville, SC
12.2021 - 06.2022
- Scheduled patient appointments using electronic health record systems.
- Maintained accurate medical records and ensured compliance with regulations.
- Collaborated with healthcare team to streamline office operations effectively.
- Managed patient intake and updated medical histories efficiently.
- Processed insurance claims and verified patient coverage details.
- Assisted in preparing patient charts for clinical visits and procedures.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
Medical Scheduler
Charleston Oncology Hematology
Charleston, SC
12.2021 - 05.2022
- Scheduled patient appointments and conducted pre-certification for medical procedures and prescriptions.
- Provided daily support to providers, physician assistants, and nurse practitioners.
- Executed administrative tasks such as answering phones and scheduling new and follow-up appointments.
- Arranged hospital admissions and coordinated laboratory services efficiently.
- Maintained compliance with federal, state, and local regulations including HIPAA and OSHA standards.
- Utilized system applications for effective management of office operations.
- Adapted responsibilities based on specific office requirements and assigned providers.
- Executed additional tasks as directed by the medical assistant supervisor.
Unit Secretary
Riverside Health and Rehab
04.2015 - 12.2017
- Audited patient charts post-discharge for compliance with quality standards.
- Coordinated appointment scheduling with physicians and medical staff to optimize operations.
- Managed multi-line phone system to address inquiries and enhance communication.
- Executed documentation printing in line with HIPAA regulations.
- Collaborated with patient families to provide updates and support services.
- Assisted in coding and finalizing resolutions for accurate record-keeping.
- Resolved procedural issues using effective problem-solving strategies.
- Performed additional duties as needed to support team objectives.
Medical Scheduler
Palmetto Primary Care Physicians
North Charleston, SC
02.2015 - 12.2017
- Answered incoming calls courteously, managing 80-100 calls daily across multiple lines.
- Scheduled and canceled patient appointments while adhering to department guidelines.
- Provided accurate appointment information to patients in compliance with HIPAA standards.
- Welcomed patients with a friendly greeting, ensuring a positive first impression.
- Handled customer requests efficiently, prioritizing their needs within the scheduling process.
- Scheduled patient appointments using electronic health record systems.
- Filed appointment documents and organized clerical supplies.
- Ensured compliance with facility policies and procedures related to patient scheduling.
Medical Assistant, Scheduler
Trident Family Health
02.2013 - 03.2015
- Triage patients via multi-line phone system to assess needs and direct appropriately.
- Schedule patient appointments while ensuring all requirements are met.
- Collect demographics and schedule procedures for physicians efficiently.
- Resolve problems quickly in a fast-paced environment with attention to detail.
- Utilize EMR informatics and ECW for accurate data management.
- Process prescription requests, billing procedures, and medical chart inquiries.
- Manage referral requests to facilitate timely patient care.
- Direct incoming calls to appropriate departments for enhanced communication.
Education
Associate's degree - Medical Assisting/Medical Office
Trident Technical College
North Charleston, SC06.2010
Skills
- Electronic medical records systems
- EClinicalWorks proficiency
- Experience in primary care
- Scheduling and record management
- Office administration skills
- Dependable team player
- Detail-oriented approach
- Leadership qualities
- Goal-driven mindset
- Quick adaptability to change
- Insurance verification expertise
Timeline
Medical Front Desk/Prior Authorizations
HSA Palmetto Cardiovascular Thoracic Associates
06.2022 - Current
Medical Office Specialist
Articularis Healthcare-Low Country Rheumatology
12.2021 - 06.2022
Medical Scheduler
Charleston Oncology Hematology
12.2021 - 05.2022
Unit Secretary
Riverside Health and Rehab
04.2015 - 12.2017
Medical Scheduler
Palmetto Primary Care Physicians
02.2015 - 12.2017
Medical Assistant, Scheduler
Trident Family Health
02.2013 - 03.2015
Associate's degree - Medical Assisting/Medical Office
Trident Technical College