Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Stacie Clifton

Stacie Clifton

Customer Support Specialist
Chattanooga,Tennessee

Summary

Knowledgeable and dedicated customer service professional with 15 years of extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Executive Assistant

Vasp Hospitality LLC
07.2023 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Terracom Wireless
08.2022 - 07.2023
  • Provided assistance to clients, Maintained up-to-date knowledge of cus, Confirmed payments, refunds, etc., Resolved payment and order disputes, Provided excellent technical support, Provided policy and service information, Assisted customers with a warm and professional attitude, Answered general questions, Resolved customer information and complaints, Handled online orders and credit card transactions

Customer Service Representative

McCright & Associates
06.2021 - 08.2022
  • Schedule inspections for HA, Managed customer accounts, Resolved customer issues, Worked in the inbound call center, Booked appointments for clients, Responded to inquiries and issues, Managed customer accounts

Office Assistant

WIB LLC
05.2017 - 05.2021
  • Scheduling Appointments, Answering calls and taking messages., Administering payroll., Entering information into databases., Ordering and tracking office inventory, Sending and receiving mail
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Maintained and updated office records, both digital and physical.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Call Center Representative

Wilkins Research Services, LLC
07.2007 - 09.2013
  • Manage large amounts of inbound and outbound calls in a timely manner, Follow communication "scripts" when handling different topics, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed and updated databases to handle customer data.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor Of Applied Science In Information Technology - Computer Software And Media Applications

University of Phoenix
Tempe, AZ
04.2022 - Current

High school diploma -

Brazoswood High School
05.2001

Skills

  • Customer Support
  • Active Listening
  • Technical Knowledge
  • Data Collection
  • Critical Thinking
  • Administrative Support
  • Conflict Resolution

Certification

  • Responsive Web Design, 04/01/19, Present
  • Javascript and Algorithms, 04/01/19, Present
  • Front End Libraries, 04/01/19, Present

Timeline

Executive Assistant

Vasp Hospitality LLC
07.2023 - Current

Customer Service Representative

Terracom Wireless
08.2022 - 07.2023

Bachelor Of Applied Science In Information Technology - Computer Software And Media Applications

University of Phoenix
04.2022 - Current

Customer Service Representative

McCright & Associates
06.2021 - 08.2022

Office Assistant

WIB LLC
05.2017 - 05.2021

Call Center Representative

Wilkins Research Services, LLC
07.2007 - 09.2013

High school diploma -

Brazoswood High School

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Stacie Clifton Customer Support Specialist