Summary
Overview
Work History
Education
Skills
Timeline
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STACIE CRAKE

BATON ROUGE,LA

Summary

Detail-oriented and methodical auditor supporting the entire mortgage department of upper management, loan officers, and support team members in a post-closing role for risk management. Maintains exemplary standards to achieve high production goals with minimal margins of error and investor pends for loan sale on the secondary market. Proficient in assembling closing documentation for various loan products, including conventional, government, bond, and construction loans. Skilled in handling industry-funded and government-backed loans efficiently, while ensuring compliance with TRID regulations and utilizing multiple LOS systems to prevent delays in services or closings. Proactive and goal-oriented professional with strong time management and problem-solving abilities, known for reliability, adaptability, and a quick capacity to learn new skills. Committed to driving team success and contributing to organizational growth through these qualities.

Overview

15
15
years of professional experience

Work History

Mortgage Audit/Closer

GULF COAST BANK & TRUST CO
07.2015 - 10.2024
  • Reviewed and validated details of loan applications and closing documentation.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • TRID knowledge Federal GSE parameters, investor overlays and Bank guidelines that mitigated risk of penalties.
  • Mitigated inconvenience to borrower after closing and further delays to the transfer of servicing and further sale to the secondary market.
  • Tenacious approach to research and resolved issues independently to exceed expectations of over 90% of residential mortgage loans and maintained an extremely low margin of error as direct result of my attention to detail, consistent process, and ability to quick assessment to see repeated patterns and errors to be brought to attention of management for department awareness.
  • Managed large pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.

Assistant Store Manager

SHOPPERSCHOICE.COM
06.2014 - 06.2015
  • Started on the sales floor and became the first person to sell over $100k in one month in the retail storefront.
  • Handled daily tasks involving customer service issues, resolution of sales orders and ensured a prompt outcome for a positive customer experience.
  • Worked with external vendors to update and advertise new products along with warranty repairs of prior sales to professional contractors and retail-customers.
  • Built and maintained consumer relationships to exceed customer service levels and further promotion of the unique local retail storefront that provided an interactive and fully functional showroom to compare and design options that met an array of affordable and luxury brands offered in the product/services offered.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Analyst 2

MCMS, Road Home Program
04.2012 - 02.2014
  • Independently reviewed a pipeline of Small-Rental property owners affected by Hurricanes Katrina and Rita to confirm compliance with program guidelines established by grants from FEMA and met deadlines for available funds allocated.
  • Assessed and qualified tenants for approved properties in compliance with offered programs, Federal regulations of the company contract award and HUD guidelines associated.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

Administrative Assistant

HOMETOWN PRODUCTIONS, INC
10.2009 - 09.2010
  • Strong customer service focus towards internal, external, third-party service providers and client relationship with high professional standards to support a team environment for all levels of operations and management to achieve and exceed expectations and goals through the entire process from initial application to in-house servicing or sale on the secondary market to the designated investor.
  • Strong computer literacy: Microsoft office, Encompass and additional loan processing and/or servicing platforms including electronic signature package requirements.
  • Provided administrative support to an independent State-wide broadcast media manager associated with local, government and non-profit meetings and events to deliver content to regional news networks in their prospective areas throughout Louisiana and reasonable boundaries exceeding State lines for events of interest.
  • Reporter of interviews with clients and government officials associated with the recording content provided to local news stations.
  • Developed and implemented professional accounting practices and office procedures.
  • Maintained inventory of office supplies and placed orders.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Business Management And Finance

Baton Rouge Community College
Baton Rouge, LA

Skills

  • File management
  • Relationship management
  • Application review
  • Regulatory compliance
  • Loan closing documentation
  • Problem-solving
  • Excellent communication
  • Attention to detail
  • Critical thinking
  • Analytical thinking
  • Risk assessment
  • Calculations error correction

Timeline

Mortgage Audit/Closer

GULF COAST BANK & TRUST CO
07.2015 - 10.2024

Assistant Store Manager

SHOPPERSCHOICE.COM
06.2014 - 06.2015

Analyst 2

MCMS, Road Home Program
04.2012 - 02.2014

Administrative Assistant

HOMETOWN PRODUCTIONS, INC
10.2009 - 09.2010

Business Management And Finance

Baton Rouge Community College

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