Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Stacie Cutler
Open To Work

Stacie Cutler

Stockbridge,GA

Work Preference

Desired Job Title

GSE Maintenance Utility EmployeeACC Tower Agent (Training Temporary)New Hire Cabin TrainerBaggage Handler/Customer Service AssociateCall Center Manager

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Stockbridge, GA, USAtlanta, GA
Open to relocation: No

Salary Range

60000/yr - 200000/yr

Summary

Operations and training professional with extensive experience in regulated environments. Expertise in training remote staff and managing cross-functional teams to ensure compliance with safety and quality standards. Recognized for effective problem resolution and meticulous attention to detail in high-volume workflows.

Overview

1
1
Certification
17
17
years of professional experience

Work History

GSE Maintenance Utility Employee

Delta Airlines
Atlanta, GA
04.2024 - Current
  • Prepared accurate documents for service work orders to ensure compliance.
  • Assisted mechanics in servicing ground support equipment, enabling timely repairs and maintenance.
  • Maintained equipment and facilities while adhering to safety policies using appropriate cleaning solutions.
  • Managed baggage handling operations by overseeing tub movement and staffing manual encoding stations.

ACC Tower Agent (Training Temporary)

Delta Airlines
Atlanta, GA
04.2021 - Current
  • Coordinated all service activities and flight changes with contracted service groups.
  • Monitored aircraft and FAA frequencies, ensuring proper data transmission to internal and public displays.
  • Managed all assigned flights, coordinating service needs and communicating current flight status.
  • Analyzed inbound passenger and baggage corrections, providing recommendations for improvements.
  • Directed necessary resources as ramp tower agent to facilitate required ground services.
  • Practiced safety-conscious behaviors in all operational processes and procedures.

New Hire Cabin Trainer

Delta Airlines
Atlanta, GA
03.2020 - Current
  • Trained and supported cabin experience agents with essential materials to ensure operational success.
  • Managed time and resources efficiently to prepare team members during management absences.
  • Monitored aircraft movement while directing ground service resources to uphold safety standards.

Baggage Handler/Customer Service Associate

Delta Airlines
Atlanta, GA
10.2014 - Current
  • Efficiently loaded, unloaded, and sorted baggage using carts, conveyors, and screening machines.
  • Operated ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
  • Guided aircraft to and from gate positions to ensure timely connections.
  • Exceeded customer service standards by addressing inquiries and assisting with baggage documentation.

Call Center Manager

Gousby Realty
10.2011 - 10.2014
  • Managed daily operations and technology for a team focused on property inquiries and lead generation.
  • Recruited, onboarded, and mentored call center representatives to cultivate high-performing teams.
  • Analyzed call volume and lead conversion rates to optimize workflows and improve sales outcomes.
  • Monitored call quality to ensure compliance with standards and effective client communication.
  • Resolved complex customer issues, providing management-level intervention when necessary.
  • Oversaw CRM and lead management systems, ensuring accurate documentation of client interactions.
  • Developed and implemented procedures to enhance customer satisfaction and meet business objectives.
  • Conducted regular team meetings to review performance metrics and align strategic goals.

Anti-Money Laundering Representative

Citi-Bank
01.2009 - 12.2011
  • Monitored suspicious financial activities to ensure compliance with anti-money laundering regulations.
  • Collaborated with business units, technology, and vendors to document case management requirements.
  • Analyzed data and conducted quality assurance to improve anti-money laundering initiatives' effectiveness.

Education

Some College (No Degree) - Medical Assistant

Boston High School
Boston, Ma
06-1989

Skills

  • Adaptability and flexibility
  • Leadership and team management
  • Microsoft Office proficiency
  • Time management and prioritization
  • Problem solving and critical thinking
  • Team collaboration and engagement
  • Project management and execution
  • Data analysis and interpretation
  • Communication skills
  • Customer service excellence
  • Confidentiality and discretion
  • Active listening and feedback
  • Effective communication strategies
  • Research skills and methodologies
  • Technical proficiency in software
  • Attention to detail and accuracy
  • Strategic planning and execution

Certification

  • OSHA 30 Certification, 01/01/24
  • Six Sigma Yellow Belt, 01/01/25
  • Sales Force

Timeline

GSE Maintenance Utility Employee

Delta Airlines
04.2024 - Current

ACC Tower Agent (Training Temporary)

Delta Airlines
04.2021 - Current

New Hire Cabin Trainer

Delta Airlines
03.2020 - Current

Baggage Handler/Customer Service Associate

Delta Airlines
10.2014 - Current

Call Center Manager

Gousby Realty
10.2011 - 10.2014

Anti-Money Laundering Representative

Citi-Bank
01.2009 - 12.2011

Some College (No Degree) - Medical Assistant

Boston High School

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Stacie Cutler