Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Stacie Downing

Stacie Downing

Prineville,OR

Summary

Hardworking and motivated Manager with 30 years of experience and record of success in Restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Subway restaurants
Prineville, OR
08.2022 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Manager

Pizza Hut
Prineville, OR
03.2020 - 08.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Education

Hesperia High School, Hesperia, CA
06.1991

Skills

  • Sales Monitoring
  • Staff Supervision
  • Financial Management
  • Project Management Abilities
  • Task Delegation
  • Training and Development
  • Customer Relations
  • Team Motivation
  • Money Handling

Accomplishments

  • Drove 90% improvement in 6 months profits through aggressive hiring sales building.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 90% in 6 months.
  • Realized sales in ongoing effort to boost revenue while reducing costs.
  • Improved delivery of pizza by hiring drivers, realizing overall increase in customer satisfaction and cost efficiency.

Certification

  • Certified Assistant area manager, Domino's Pizza - 1992 to 2004
  • Association for Project Management (APM Training - 1994
  • Managerial skills,Profit and lost,Customer service,Conflict resolution,Pest control,Equipment Maintenance. Domino's Pizza - 1994

Timeline

Assistant Manager - Subway restaurants
08.2022 - Current
Manager - Pizza Hut
03.2020 - 08.2022
Hesperia High School - ,

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Stacie Downing