Stacie Dunn
Fort Myers
Summary
Positive and compassionate individual, adept at creating supportive environments for patient care. Understanding of healthcare protocols blends seamlessly with strong organizational and communication skills. Committed to making meaningful impact on patient health and wellbeing.
Offering strong foundation in healthcare support and readiness to excel in patient care management. Brings ability to quickly learn and adapt to new healthcare practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Preferred Care Home Health
08.2013 - Current
- Manage and Pre-screen patient referrals from physicians, hospitals, long term care facilities and assisted living facilities for home health needs.
- Maintain and serve as a direct contact with hospitals, physicians, physicians staff, discharge planners, social workers and case management staff to ensure the patients needs are met.
- Established and maintained relationships with patients, families and community partners to coordinate services to meet patient needs. Participate in company-sponsored programs and meetings to maintain a positive networking relationship within the community.
- Maintain knowledge of agency's policies and procedures and Medicare regulations that are applicable to home health care.
- Patient advocate, serving as a liaison between the patient, family and the clinical teams to ensure services are being met and/or addressing any concerns while they are a patient with us.
Sales Supervisor
Comcast Cable
03.2002 - 07.2013
- Facilitate Selling the Value, The Big5 Sales Process & Bundling Effectively training to the Enterprise and Sales team
- Work cross-departmentally building relationships to improve processes & increase productivity across all lines of business
- Consistently meet and/or exceed sales and performance metrics
- Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, setting clear expectations and taking further disciplinary action as appropriate
- Facilitate the Flawless process and order entry training to the entire call center team to increase product ivy and how it impacts the bottom line for Comcast
- Proven ability in working in a past paced environment including hiring, training, motivating and evaluating the Sales team to increase productivity and company profitability
- Experienced in public relations combined with the ability to deal effectively with people at all levels to ensure positive results
- Member of Comcast Safety Committee
Education
High School Diploma -
Naples High School
Naples, FL05-1989
Skills
- Organizational: Very well organized and comfortable in a multi-tasking project oriented environment
- Communication: Strong interpersonal and communication skills and the ability to be effective in a wide range of constituencies in a diverse community
- Motivational: A highly effective team player that understands the value of working together toward a common goal Demonstrate positive leadership
Accomplishments
PCC of the Year Award 2022
Certification
CPR CERTIFIED
Timeline
Patient Care Manager
Preferred Care Home Health
08.2013 - Current
Sales Supervisor
Comcast Cable
03.2002 - 07.2013
High School Diploma -
Naples High School