Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacie Frank

Anoka,MN

Summary

Experienced property manager with 16 years of experience overseeing residential and commercial properties. Extensive knowledge of leasing policies, agreements, and tenant relations. Recognized for increasing occupancy rates by 98% within a year through strategic market analysis. Detail-oriented and organized professional skilled at managing personnel, properties, and special projects. Collaborates with office and maintenance staff to ensure smooth on-site operations and achieve occupancy targets. Dedicated to creating a safe and welcoming environment for residents while advocating for building board needs. Enforces property regulations and fosters positive relationships with property owners and decision-makers. Demonstrated ability to juggle multiple priorities with a strong work ethic and a proactive approach towards team success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Property Manager

Granite City Real
10.2019 - Current
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Conducted 168 lease up property move-ins, move-outs and walk-through inspections per 2 years.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Used Appfolio to maintain resident database of personal information, repairs and lease agreements.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Managed, scheduled and determined workload for 5-member property management team.
  • Collected, recorded and deposited monthly rents from over 300 tenants.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Communicated effectively with owners, residents and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Managed operations and leasing of upscale community of nearly 168 executive apartment homes.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Collected and maintained careful records of rental payments and payment dates.
  • Managed tenant relations, ensuring prompt resolution of issues and fostering positive community interactions.
  • Oversaw property maintenance schedules, coordinating timely repairs and inspections to enhance tenant satisfaction.
  • Implemented marketing strategies, increasing occupancy rates and attracting a diverse range of tenants.
  • Developed and enforced leasing policies, maintaining compliance with local regulations and industry standards.
  • Trained and mentored junior staff, enhancing operational efficiency through knowledge sharing and best practices.
  • Analyzed market trends to adjust rental pricing strategies, maximizing revenue while remaining competitive in the market.
  • Liaised with vendors and contractors, negotiating service agreements that improved cost-effectiveness and service quality.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.

Senior Property Manager

BBH MANAGEMENT COMPANY, LLC
06.2013 - 07.2019
  • Develops and maintains effective, professional relationship with residents, the community and owners.
  • Maintains customer service and excellent relations with residents, resident cooperatives, outside agencies and organizations.
  • Walks property at regular intervals to ensure resident property rules are being followed and that the property is clean and orderly and in good maintenance condition. Confers with maintenance technician concerning deferred maintenance, the operational budget, staff problems and overall maintenance related issues.
  • Supervises, directs, trains and evaluates staff.
  • Maintains accurate waiting list.
  • Selects and screens new residents.
  • Works on the last day and first day of each month until responsibilities completed.
  • Lease’s apartments; implements and maintains effective advertising and marketing plan.
  • Maintenance Manager.
  • Meets all corporate designated deadlines.
  • Implements staff, program and/or site improvements. Supervises and purchases janitorial, maintenance and office supplies.
  • Collaborates with Maintenance and Commercial teams to meet the overall physical and occupancy requirements of the property.
  • Performance of on-site staff.
  • Property conditions that could necessitate action by the owner.
  • Potential property liabilities or hazards.
  • Implements comprehensive marketing strategy to meet predetermined vacancy standards.
  • Shows apartments.
  • Prepares monthly newsletter for entire complex.
  • Plans and coordinates resident activities.
  • Plans and coordinates model apartments.

Property and Sales Manager

PRIME PROPERTY MANAGMENT
04.2012 - 06.2013
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Collected and kept careful records of rental payments.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Monitored and documented all income, including delinquencies Handled customer complaints personally to verify they were properly handled.
  • Created staff schedules in response to community needs.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Maintained accurate and updated websites and printed materials.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Monitored common areas for cleanliness and safety. Worked with the owners to identify develop and achieve community goals and objectives.
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
  • Established and implemented leasing goals while managing an effective lease expiration program.
  • Fully abstracted all leases and entered all pertinent information into the Propertyware and Yardi Rent manager management system.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Prepared and submitted monthly tenant visit logs in a timely manner.
  • Created and updated marketing materials for department programs and properties.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.

Property Manager

REAL PROPERTY MANAGEMENT
08.2009 - 08.2012
  • Conducted apartment tours for potential tenants and answered any questions.
  • Collected and kept careful records of rental payments.
  • Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service “Monitored and documented all income, including delinquencies.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Showings, Inspections, Leases.

Education

High School Diploma -

Blaine High School
Blaine, MN
05.1998

Bachelor's Degree - Business Management

Anoka Hennepin Community College
Coon Rapids, MN
03.2006

Real Estate License - undefined

Kaplan

Skills

  • Security Management and
  • Property Management
  • Market Analysis
  • Presentation Skills
  • Budgeting
  • Fair Housing Regulations
  • Property Leasing
  • Marketing
  • Sales Management
  • Microsoft Outlook
  • Office Management
  • Management
  • Negotiation
  • Payroll
  • Accounts Payable
  • Account Management
  • Yardi
  • Conflict Management
  • Tax Experience
  • CRM Software
  • Pricing
  • Personal Assistant Experience
  • Time management
  • Microsoft Excel
  • Microsoft Word
  • Google Docs
  • Accounting
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Contract negotiation
  • Preparing property agreements
  • Adaptable
  • Compliance monitoring
  • Property accountability
  • Preventive Maintenance
  • Apartment maintenance
  • New construction
  • Real estate license
  • Work order monitoring
  • Leasing operations
  • Skilled multi-tasker
  • Unit vacancies
  • Property marketing and promotion
  • Fair housing compliance
  • Eviction notices
  • Accounting operations
  • Customer relations
  • Clear communication
  • Data entry
  • Critical thinking
  • Client relations
  • Relationship building
  • Decision-making
  • Microsoft office
  • Property showing
  • Administrative leadership
  • Creative and adaptable
  • Sales and marketing
  • Dispute handling
  • Operations management
  • Monthly fee and payment collection
  • Office staffing
  • Tenant eligibility determination
  • Schedule coordination
  • Social media engagement
  • Property marketing
  • Staff coordination
  • Employee motivation and guidance
  • Violation resolution

Certification

CPR Certification

Timeline

Property Manager

Granite City Real
10.2019 - Current

Senior Property Manager

BBH MANAGEMENT COMPANY, LLC
06.2013 - 07.2019

Property and Sales Manager

PRIME PROPERTY MANAGMENT
04.2012 - 06.2013

Property Manager

REAL PROPERTY MANAGEMENT
08.2009 - 08.2012

Real Estate License - undefined

Kaplan

High School Diploma -

Blaine High School

Bachelor's Degree - Business Management

Anoka Hennepin Community College

Similar Profiles

CREATE PROFILE