Overview
Work History
Education
Skills
Certification
Timeline
Generic
Stacie Guveara

Stacie Guveara

Rockingham,NC

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fraud Detection Specialist

TTEC
04.2022 - 08.2025
  • Analyzed transaction data to identify patterns indicative of fraudulent activity.
  • Collaborated with cross-functional teams to implement fraud prevention initiatives.
  • Developed and maintained fraud detection models using advanced analytics tools.
  • Conducted training sessions for staff on best practices in fraud prevention techniques.
  • Reviewed and investigated alerts generated by fraud detection systems for accuracy.
  • Enhanced operational workflows to improve efficiency in fraud response protocols.
  • Mentored junior team members on effective fraud analysis methodologies and tools.
  • Led strategic projects aimed at reducing overall fraud risk across the organization.
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
  • Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed transaction patterns to identify and mitigate emerging fraud trends.
  • Enhanced surveillance of high-risk transactions, leading to decline in undetected fraudulent activities.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Managed fraud-related escalations and disputes, resolving issues promptly and professionally.
  • Streamlined fraud investigation processes, which accelerated resolution of cases.
  • Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
  • Optimized fraud case management tools, enabling more efficient tracking and reporting of fraudulent activity.

Developmental Specialist

Monarch
05.2019 - 05.2022
  • Transported Autistic and mentally challenged youth to appointments while engaging them in activities. Maintained detailed weekly logs to monitor individual progress effectively.
  • Developed and implemented individualized behavior intervention plans to support client needs.
  • Analyzed data to identify trends and inform strategic adjustments in treatment approaches.
  • Coordinated community resources for families, connecting them with relevant support services as needed.
  • Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
  • Collaborated with educators to create a supportive learning environment for all students.
  • Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
  • Enhanced communication between parents and school staff, addressing concerns and promoting student success.
  • Consulted with school staff to address any barriers hindering the implementation of effective behavior supports.

Full-Time Teller

Truist
03.2016 - 05.2021
  • Cross-sold products and services while opening diverse account types.
  • Enhanced existing accounts by integrating new relationships based on customer requirements.
  • Cultivated a positive work atmosphere through daily teamwork practices.
  • Addressed member inquiries, resolved concerns, and offered product guidance.
  • Conducted transactions in strict adherence to regulations and policies.
  • Negotiated payment arrangements with members for late accounts.
  • Detected and reported suspicious activities efficiently.

Front Desk Receptionist

FirstHealth of the Carolinas
03.2015 - 09.2019
  • Streamlined front desk operations by managing patient check-in, payments, and appointment scheduling.
  • Maintained a welcoming environment at reception through regular cleaning and organization tasks.
  • Collaborated with healthcare teams to ensure efficient communication for improved operational flow.
  • Responded to patient inquiries effectively, fostering positive experiences through exceptional service.
  • Trained new staff members on standard operating procedures for consistent service delivery.
  • Assisted in maintaining accurate patient records, contributing to overall hospital organization.
  • Managed multiple phone lines while addressing patient needs promptly without sacrificing service quality.
  • Participated in hospital initiatives that showcased commitment to organizational success.

Education

Bachelor's degree - Criminal Justice

UNCP
Pembroke, NC

Associate of Arts - Criminal Justice

Richmond Community College
Hamlet, NC
12.2024

GED - General Education Diploma

Richmond Community College
Hamlet, NC
12.2015

Skills

  • Guest services and customer support
  • Communication skills
  • Writing proficiency
  • Loss prevention expertise
  • Case management
  • Behavioral health knowledge
  • Microsoft Office proficiency
  • Medical terminology
  • Organizational abilities
  • Cash handling expertise
  • Social work experience
  • Crisis intervention skills
  • Phone etiquette

Certification

Driver's License

Timeline

Fraud Detection Specialist

TTEC
04.2022 - 08.2025

Developmental Specialist

Monarch
05.2019 - 05.2022

Full-Time Teller

Truist
03.2016 - 05.2021

Front Desk Receptionist

FirstHealth of the Carolinas
03.2015 - 09.2019

Bachelor's degree - Criminal Justice

UNCP

Associate of Arts - Criminal Justice

Richmond Community College

GED - General Education Diploma

Richmond Community College

Similar Profiles

CREATE PROFILE
Stacie Guveara