Stacie Hansen
Marne,IA
Summary
Accomplished Personal Banker and Loan Officer at Shelby County State Bank, adept in relationship building and financial advising, significantly enhanced client trust and satisfaction. Leveraged organizational skills and regulatory compliance knowledge to streamline operations and boost branch performance. Proven track record in achieving sales targets and minimizing risk exposure, demonstrating exceptional attention to detail and reliability.
Overview
13
13
years of professional experience
Work History
Personal Banker and Loan Officer
Shelby County State Bank
11.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Paraprofessional
Exira EHK Community School
08.2018 - 10.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Area Supervisor
Casey's General Stores
08.2013 - 07.2018
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Enhanced auditing accuracy by diligently reviewing financial documents and identifying discrepancies.
Store Manager
Casey's General Stores
07.2011 - 08.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Arts - General Studies
Des Moines Area Community College
Carroll, IA05.2001
Skills
Relationship Building
Branch operations
Customer Service
Customer Satisfaction
Cash Handling
Attention to Detail
Financial Advising
Account Maintenance
Regulatory Compliance
Loans
Reliability
Organizational Skills
Timeline
Personal Banker and Loan Officer
Shelby County State Bank
11.2023 - Current
Paraprofessional
Exira EHK Community School
08.2018 - 10.2023
Area Supervisor
Casey's General Stores
08.2013 - 07.2018
Store Manager
Casey's General Stores
07.2011 - 08.2013
Associate of Arts - General Studies
Des Moines Area Community College
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