Summary
Overview
Work History
Education
Skills
Timeline
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Stacie Head

Margate

Summary

Dynamic hospitality professional with a strong work ethic and exceptional communication skills, honed at NFC Amenity. Proven ability to enhance guest satisfaction through effective problem-solving and proactive service. Recognized for optimizing efficiency in high-pressure environments while fostering a welcoming atmosphere and resolving conflicts with ease.

Overview

6
6
years of professional experience

Work History

Concierge

NFC Amenity
03.2024 - Current
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.

Front Desk

First Services Residential
01.2023 - 09.2023
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Mutuel Teller

Isle Casino Racing Pompano Park
02.2021 - 03.2022
  • Optimized efficiency by effectively balancing multiple tasks such as validating identification, verifying tickets, and calculating winnings simultaneously.
  • Maintained a strong knowledge of race details, enabling informed assistance to patrons seeking information.
  • Managed high-volume transactions, ensuring timely and precise processing of bets.
  • Ensured secure handling of sensitive personal data according to company guidelines during account verification processes.
  • Reduced wait times for customers through proficient handling of cash drawer and payout calculations.
  • Assisted in creating an inviting atmosphere for guests by maintaining a clean and organized work area.
  • Supported the training of new tellers, sharing best practices for efficient bet processing and customer relations.
  • Increased repeat business through friendly interactions and exceptional service during each transaction.

Security Officer

Marksman
03.2019 - 08.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Dave Thomas
Coconut Creek, FL

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Proactive attitude
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Polite telephone etiquette
  • Conflict resolution

Timeline

Concierge

NFC Amenity
03.2024 - Current

Front Desk

First Services Residential
01.2023 - 09.2023

Mutuel Teller

Isle Casino Racing Pompano Park
02.2021 - 03.2022

Security Officer

Marksman
03.2019 - 08.2019

Dave Thomas

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Stacie Head