Stacie Helmstadter
Fort Worth,TX
Summary
Driven Warehouse Associate with proven expertise in material handling and packaging, honed at DHL Supply Chain and Kawasaki Motors. Excelled in maintaining safe work environments and streamlining shipment processes, achieving a 20% increase in daily order fulfillment. Demonstrates strong collaboration skills and adeptness in using hand-held scanners for inventory control.
Overview
21
21
years of professional experience
Work History
Warehouse Associate
DHL Supply Chain
Justin, TX
03.2024 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Department of Human Services
Lincoln, NE
04.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Material Handler
Kawasaki Motors
Lincoln, NE
04.2003 - 03.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Received and unpacked shipments and new equipment as directed.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
Diploma -
Lincoln Northeast High School
Lincoln, NESkills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Shipping and receiving
- Loading and unloading
- Material Handling
- Wrapping and boxing
- Pallet jacking
- Product verification
Timeline
Warehouse Associate
DHL Supply Chain
03.2024 - 09.2024
Customer Service Representative
Department of Human Services
04.2022 - 01.2024
Material Handler
Kawasaki Motors
04.2003 - 03.2022
Diploma -
Lincoln Northeast High School