Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office. Ready to use and develop organizational and administrative skills in office assistance role.
Overview
27
27
years of professional experience
Work History
Office Assistant
Russell's Canoe Livery
06.2024 - 08.2024
Facilitated smooth operations by efficiently handling incoming phone calls, and visitor inquiries.
Handled reservations via telephone/internet
Received payments and sent email confirmations
Stocked shelves and cleaned restrooms
This was a seasonal position
Speech-Language Pathologist
Bay Arenac Intermediate School District
11.1997 - 04.2020
Evaluated and diagnosed patients with speech, language, voice, and fluency disorders using standardized assessments and clinical observations.
Implemented group therapy sessions for individuals with similar communication challenges, promoting peer support and increased motivation.
Collaborated with multidisciplinary teams to create comprehensive treatment plans for patients with complex communication disorders.
Enhanced speech and language development in children by designing engaging activities and exercises targeting various skill levels.
Completed annual/monthly notations on-line for billing
Scheduled individual/group therapy sessions for students in school and at home
Data entry to word documents and excel documents
Conducted IEP meetings with parents/school staff
Established strong relationships with patients and families, fostering trust and collaboration towards shared treatment goals.
Customized therapeutic interventions for culturally diverse populations, ensuring sensitivity to individual values, beliefs, and communication styles while delivering effective care.
Increased patient satisfaction by consistently delivering high-quality care and maintaining open lines of communication with families regarding progress updates.
Developed evidence-based treatment plans that effectively addressed the unique needs of each patient, leading to improved outcomes over time.
Served as a mentor for new Speech-Language Pathologists, providing guidance on best practices while fostering an environment conducive to learning and growth.
Facilitated parent education sessions on topics related to early intervention strategies for speech and language delays in young children.
Contributed to the improvement of school-wide communication strategies by providing expert consultation to administrators and teachers.
Improved patient communication skills by implementing individualized therapy plans tailored to their specific needs.
Advocated for patients' needs, securing necessary resources and accommodations in educational settings.
Collaborated with teachers and parents to support children's speech and language development in academic and home settings.
Developed resource materials for parents to continue speech therapy practices at home, enhancing progress.
Education
Master of Arts - Speech-Language Pathology
Central Michigan University
Mount Pleasant, MI
12.1997
Bachelor of Arts - Elementary Education
Saginaw Valley State University
Bay City, MI
05.1989
Skills
Customer service
Positive attitude
Time management
Data entry
File organization
Verbal communication
Dedicated team player
Resourceful
Prioritizing work
Mail handling
Data entry into Excel spreadsheets
Appointment scheduling
Professional and mature
Documentation and reporting
Relationship building
Valid Driver's license
Payment processing
Quickbooks previously for my husbands business
Timeline
Office Assistant
Russell's Canoe Livery
06.2024 - 08.2024
Speech-Language Pathologist
Bay Arenac Intermediate School District
11.1997 - 04.2020
Master of Arts - Speech-Language Pathology
Central Michigan University
Bachelor of Arts - Elementary Education
Saginaw Valley State University
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