Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacie Horton

PAINESVILLE

Summary

Accomplished and certified Pharmacy Technician with over 17 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Cleveland Clinic
10.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Reviewed and verified customer information and insurance provider information.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Registered Pharmacy Technician

Giant Eagle Pharmacy
01.2007 - 09.2023
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
  • Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
  • Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Wrote work schedule for all technicians
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Assisted in training new hires on retail teller procedures, contributing to team success.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Nursing Assistant

Heather Hill Hospital
03.2006 - 10.2006
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Cashier

Dunkin Donuts
09.2005 - 03.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.

Education

High School Diploma -

Villa Angela-St Joseph High School
Cleveland, OH
05.2004

Massage Therapy

National Institute of Massotherapy, Inc.
Bedford, OH

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Team Collaboration
  • Filling Prescriptions
  • Patient confidentiality
  • Insurance Verification
  • Pharmacy Law Compliance
  • Drug Inventory Control
  • Prescription labeling
  • Stocking shelves
  • Receiving incoming supplies
  • Certified Pharmacy Technician (CPhT)

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Certified Pharmacy Technician

Cleveland Clinic
10.2023 - Current

Registered Pharmacy Technician

Giant Eagle Pharmacy
01.2007 - 09.2023

Nursing Assistant

Heather Hill Hospital
03.2006 - 10.2006

Cashier

Dunkin Donuts
09.2005 - 03.2006

High School Diploma -

Villa Angela-St Joseph High School

Massage Therapy

National Institute of Massotherapy, Inc.

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Stacie Horton