Stacie Johnson-Abraham
Stockton,CA
Summary
Proven leader in compliance and operations support, I excelled at Pacific Gas & Electric by driving quality programs and enhancing team productivity. With a keen understanding of compliance oversight, I fostered regulatory adherence and operational excellence. My approach, blending strategic vision with empathetic client relationships, significantly contributed to organizational growth and efficiency.
Overview
13
13
years of professional experience
Work History
Compliance Specialist Supervisor
Pacific Gas & Electric
10.2023 - Current
- Managed quality programs to reduce overdue compliance activities.
- Supported team by pitching in to complete special projects.
- Performed quality reviews to uncover workflow and communication issues.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted with development of compliance objectives and strategies.
- Educated staff on organizational mission and goals to help employees achieve success.
Routine Field Clerk
Pacific Gas & Electric
10.2020 - 10.2023
- Utilized GIS mapping protocol, employing Trimble units and ArcMap software to characterize field designations.
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Worked with chemicals and fertilizers, handling according to warnings and environmental precautions and wearing appropriate PPE.
- Synthesized data and submitted into reports for further research and analysis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
Gas Utility Construction Work
Pacific Gas & Electric
01.2020 - 10.2020
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Communicated with customers to address identified issues and provide updates on repairs.
- Installed underground pipes, conduits and other components of utility systems.
- Tested utility systems for leaks, breaks, or other irregularities.
- Verified that all safety procedures were followed while working on utility systems.
- Inspected tools and equipment to maintain safety and efficiency.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Installed drywall, siding and other structural components.
- Used variety of hand and power tools to complete tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Assisted in digging, trenching and backfilling trenches and foundations.
Customer Service Representative
Pacific Gas & Electric
10.2016 - 01.2020
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
General Manager
Panda Express Restaurant Group
08.2011 - 01.2014
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Master of Arts - Organizational Leadership
University of Arizona, Forbes School of Business
Tucson, AZ04.2021
Master of Arts - Business Management
Holy Names University
Oakland, CA12.2019
Skills
- Operations Support
- Compliance understanding
- Compliance Oversight
- Training delivery
- Workforce Management
- Performance Management
- Staff Development
Timeline
Compliance Specialist Supervisor
Pacific Gas & Electric
10.2023 - Current
Routine Field Clerk
Pacific Gas & Electric
10.2020 - 10.2023
Gas Utility Construction Work
Pacific Gas & Electric
01.2020 - 10.2020
Customer Service Representative
Pacific Gas & Electric
10.2016 - 01.2020
General Manager
Panda Express Restaurant Group
08.2011 - 01.2014
Master of Arts - Organizational Leadership
University of Arizona, Forbes School of Business
Master of Arts - Business Management
Holy Names University
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