Stacie Kasper
Atwater,CA
Summary
Dynamic Drug Screening Associate I at Workit Health, recognized for delivering exceptional customer service and fostering strong client relationships. Adept at problem-solving and maintaining HIPAA compliance, I thrive in collaborative environments while adapting swiftly to change. My commitment to accuracy and empathy has consistently enhanced client experiences and resolved inquiries effectively.
Overview
2
2
years of professional experience
Work History
Drug Screening Associate I
Workit Health
10.2025 - 12.2027
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Education
AMCA Certification - Phlebotomist Technician I
CALRegional
Fresno, CA01-2022
High School Diploma -
Country High School
Vacaville, CA06-1991
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
Drug Screening Associate I
Workit Health
10.2025 - 12.2027
AMCA Certification - Phlebotomist Technician I
CALRegional
High School Diploma -
Country High School