Stacie Kinstler
Pasadena,MD
Summary
Process-focused professional with over 18 years of experience in system testing, functionality monitoring, data auditing, and cross-functional collaboration to optimize user experiences. Key achievements include leading testing efforts to support system performance and usability, monitoring processes to ensure data integrity, managing document imaging for secure information retention, and reliably completing departmental and organizational goals and initiatives.
Overview
20
20
years of professional experience
Work History
Records Systems Manager
Anne Arundel Community College
09.2018 - Current
- Coordinate and oversee testing of new features, improvements, updates, patches, and procedural or regulatory changes within the Colleague student information system (SIS) and online services
- Collaborate closely with Information and Instructional Technology (IIT) and other departments to assess process usability of processes and troubleshoot any issues experienced by users
- Manage updates and ensure the accuracy of degree audit and Student Planning systems in alignment with Academic Forum/Council approvals, supporting curriculum management for over two hundred academic programs
- Partner with IIT to identify and transition processes to be SaaS compliant
- Effectively monitor functionality and maintain messaging on faculty and student modules in Colleague Self Service
- Oversee and ensure resolution of student system issues including input and accuracy of demographic data, degree audit, waitlist, and registration processes within the student information system
- Write queries using Entrinsik Informer to support records data management, data analysis and college functions for the Records and Registration office and other college departments
- Create and maintain Colleague communication management to provide notices and information to students and faculty
- Initiate system operation change requests and submit to the Dean of Enrollment Services and Registrar in support of operations within the student information system and Self Service, and stay current in regulations, and provide enhancements in support of user experience
- Oversee the daily operations of document imaging and retention within the Records and Registration office using Perceptive Content with over2,000 documents imaged weekly
- Ensure procedural compliance with all applicable governmental regulations and college policies in preparation and support of the college audit
- Ensure data integrity using audit reports and managing the merging of duplicate records
- Manage a team of professionals and directly supervise Records Systems Analyst and Record Systems Associate-Document Archival positions, and indirect supervisor to the Records Associate and Records Data Management/Audit position
- Established best practices for systems management by creating detailed documentation and training materials for fellow team members.
- Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
Records Systems Generalist
Anne Arundel Community College
12.2011 - 01.2018
- Develop and modify the degree audit and course requirements within the student information system as approved by the Educational Policies and Curriculum Committee (EPC) in support of curriculum management, Financial Aid regulatory requirements and graduation processes
- Fully test upgrades, enhancements, and regulatory changes within the student information system in conjunction with IIT due to federal, state, and college policies
- Monitor and test online services such as Web Advisor to ensure reliability and accuracy
- Evaluate and verify accuracy of all student information, which include over14,000 records for transmissions to outside reporting agencies such as the National Student Clearinghouse
- Submittals include data for enrollment, degree verify and gainful employment
- Retrieve and prepare information to submit to auditors for yearly college audit
- Process student academic standing, interim grades and benchmark notifications using Colleague communication management
- Create and update employee access to student and course data information within the student information system in conjunction with the Registrar approval
- Resolve records and registration issues which may include demographics, waitlist processes, registration, duplicate records, social security updates as well as other related problems that may occur throughout oral, written, and electronic methods
- Supervise temporary employees and work-study students during evening and weekends as needed
Student Services Assistant
Anne Arundel Community College
07.2007 - 12.2011
- Provide comprehensive customer service in person, via telephone, mail and online regarding all aspects of the admission and registration process to students, staff, and faculty
- Serve as a point-of-contact and provide clerical management by processing large volumes of enrollment verifications in a timely and accurate manner
- Assist students and the college community by providing the appropriate diagnosis, research, and resolution of problems both in person, by phone and email to ensure accuracy of student records
- Provide daily supervision and scheduling of hourly front counter staff
- Process large volumes of data, including registration forms, enrollment verifications, and other records functions in a timely and confidential manner
- Provide unofficial evaluation of coursework from previous institutions for prerequisite purposes
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Civil Court Clerk
Circuit Court of Anne Arundel County
08.2004 - 06.2007
- Maintain case dockets by recording case documents using the UCS software
- Assist the Pro Se petitioners and attorneys by answering questions over the phone, in-person and by written correspondence
- Record and process money for incoming pleadings filed by attorneys and Pro Se Petitioners
Education
Master of Science - Business & Technology Management-Innovative Leadership Track
Stevenson University
01.2020
Bachelor of Arts Degree - Geography & Environmental Systems
University of Maryland Baltimore County
Baltimore01.2004
Associate of Arts Degree - General Studies
Anne Arundel Community College
Arnold, MD01.2000
Skills
- System troubleshooting
- Functionality testing
- Training documentation
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Decision-making
Technology
- Ellucian Colleague
- Ellucian Self Services
- Ellucian Experience
- Ellucian Recruit
- Perceptive Content
- Intrinsik Informer
- Tableau
- Curriculog/Acalog
- Canvas LMS
- Microsoft Teams
- Zoom
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- National Student Clearinghouse
Additional Experience
- Knowledgeable of Family Educational Rights and Privacy Act (FERPA) guidelines and Code of Maryland Regulations (COMAR)
- Over 18 years of membership in American Association of Collegiate Registrars and Admissions Officers (AACRAO) and The Maryland of Community College Registrars and Admissions Officers (MOCCRAO)
- Adjunct Faculty for ACA-100
Timeline
Records Systems Manager
Anne Arundel Community College
09.2018 - Current
Records Systems Generalist
Anne Arundel Community College
12.2011 - 01.2018
Student Services Assistant
Anne Arundel Community College
07.2007 - 12.2011
Civil Court Clerk
Circuit Court of Anne Arundel County
08.2004 - 06.2007
Master of Science - Business & Technology Management-Innovative Leadership Track
Stevenson University
Bachelor of Arts Degree - Geography & Environmental Systems
University of Maryland Baltimore County
Associate of Arts Degree - General Studies
Anne Arundel Community College
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