Experienced Onboarding and Implementation Specialist with 12 years in leading SaaS deployments and cloud integrations for enterprise and mid-market clients. Expertise in developing scalable onboarding frameworks that enhance value realization and streamline processes. Collaborates effectively with stakeholders to track KPIs and promote early adoption across various digital platforms.
Work History
Transporter
1 Year 4 Months
HONORHEALTH | 2025.04 - Current
Led utilization of Epic Rover cloud-native applications for managing patient data workflows and ensuring real-time technical task synchronization.
Partnered with healthcare leadership to architect workflow improvements that mitigated operational bottlenecks and enhanced system-wide efficiency.
Educate clinical staff on mobility logistics and technical reporting procedures to streamline multi-departmental service delivery.
Educated clinical staff on mobility logistics and technical reporting procedures, streamlining multi-departmental service delivery.
Implementation Project Manager
1 Year 3 Months
FIRST DUE | 2023.10 - 2025.01
Lead full-cycle SaaS implementations of mission-critical public safety software, integrating complex third-party infrastructure technology for enterprise-level agencies.
Architected standardized onboarding frameworks and documentation, ensuring timely launches and accelerating time-to-value for new clients.
Partnered with sales, engineering, and product teams to optimize enterprise account management workflows, delivering scalable cloud-native search and data solutions.
Educated end-users through customized training on NEMSIS, NFIRS, and scheduling modules, achieving 100% user adoption and reducing early-stage friction.
Spearheaded cloud-native EHR and patient intake deployments integrated with Athena One and other digital experience platforms to enhance search engine architecture performance.
Collaborated with C-level executives and product teams to identify functional gaps and facilitate early adoption through effective stakeholder management.
Partner with C-level executives and product teams to mitigate functional gaps and drive early adoption through strategic stakeholder management.
Delivered tailored onboarding programs to educate diverse client groups on system functionality, ensuring smooth transitions to cloud-native platforms.
Implementation Project Manager
1 Year 3 Months
BIZMATICS | 2020.12 - 2022.03
Lead high-velocity 90-day enterprise SaaS implementations for multi-specialty healthcare practices, focusing on rapid time-to-value realization.
Drove enterprise account management by aligning SaaS solutions with client-specific workflows, enhancing long-term customer retention.
Mitigated project risks through proactive KPI tracking and collaboration with engineering and support teams.
Implementation Manager
2 Years 6 Months
ADVANCEDMD | 2018.06 - 2020.12
Directed 90-day enterprise EHR and practice management SaaS implementations, managing resources to ensure on-time delivery across cloud-native environments.
Educate and onboard end-users on advanced system functionalities to maximize product adoption and drive long-term value for enterprise accounts.
Educated and onboarded end-users on advanced system functionalities, enhancing product adoption and promoting long-term value for enterprise accounts.