Stacie Krueger
Yukon,OK
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 6 years of related experience.
Overview
23
23
years of professional experience
Work History
Warranty Administrator/Service Advisor
Eskridge Chevrolet
08.2018 - Current
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Sales Associate
Eskridge Chevrolet
05.2015 - 08.2018
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated vehicles and features, and conduct test drives.
- Prepared purchased vehicles and completed final delivery checks.
- Offered comprehensive knowledge of vehicle operations and brand features.
Sales Associate
Mathis Brothers Furniture
01.2014 - 04.2015
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
Store Leader
AT&T – Red Skye Wireless
02.2013 - 01.2014
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Office Assistant/Charge Entry
OSSO Edmond
07.2012 - 02.2013
- Organized paperwork such as charts and reports for office and patient needs.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Receptionist
Melissa Kline Clements, M.D
02.2010 - 07.2012
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
Sales Associate
AT&T – Red Skye Wireless
06.2011 - 04.2012
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Educated customers on promotions to enhance sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
Senior Administrative Assistant
Midwestern University
07.2008 - 02.2010
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Expertly coordinated logistics for functions both within and outside of organization.
- Arranged business travel details for company employees per supervisor requirements.
- Maintained records of student pass/fail grades in pre-clinical years and osteopathic board exam scores
- Kept accurate student records for graduate medical education needs
Office Assistant
Mercy At Home
07.2007 - 07.2008
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received and routed business correspondence to correct departments and staff members.
Office Assistant
Mercy Northwest Family
06.2001 - 07.2007
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
High School Diploma -
Guthrie High School
Guthrie, OK4 2001
Skills
- Retail Sales
- Typing (55 wpm)
- Communication skills
- Claims submissions
- Dealertrack
- Retail Management
- Office Procedures
- Business Math
- Customer Service Skills
- Reynolds & Reynolds
- Policy Management
- Records Maintenance
- Compliance Reviews
- Computer Proficiency
- Warranty Management
- Microsoft Office
- Attention to Detail
- Technical Knowledge
Timeline
Warranty Administrator/Service Advisor
Eskridge Chevrolet
08.2018 - Current
Sales Associate
Eskridge Chevrolet
05.2015 - 08.2018
Sales Associate
Mathis Brothers Furniture
01.2014 - 04.2015
Store Leader
AT&T – Red Skye Wireless
02.2013 - 01.2014
Office Assistant/Charge Entry
OSSO Edmond
07.2012 - 02.2013
Sales Associate
AT&T – Red Skye Wireless
06.2011 - 04.2012
Receptionist
Melissa Kline Clements, M.D
02.2010 - 07.2012
Senior Administrative Assistant
Midwestern University
07.2008 - 02.2010
Office Assistant
Mercy At Home
07.2007 - 07.2008
Office Assistant
Mercy Northwest Family
06.2001 - 07.2007
High School Diploma -
Guthrie High School
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