Accommodating Customer Service Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions. Expert at finding win-win solutions.
Hi, I’m
Stacie Lamey
Anderson,IN
Summary
Overview
17
years of professional experience
Work History
Grub Hub, Inc.
Delivery Professional
03.2019 - Current
Job overview
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Gared Holdings,Inc
Customer Service Specialist
08.2021 - 02.2024
Job overview
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Allied Universal Security Services
Professional Security Officer
08.2022 - 03.2023
Job overview
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
Edgewood Fire Department
EMT-Basic
02.2008 - 02.2013
Job overview
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Education
American Red CrossIndianapolis, IN
First Aid/ CPR from Medical
03.2022
University Overview
Anderson UniversityAnderson, IN
Bachelor Of Science from Integrated Leadership
05.2018
University Overview
- 2016 Dean's List
- 2018 Created an Employment Training Manual-Thesis
- Majored in Marketing, Management, Accounting and Finance
Department of Homeland Security Indianapolis, IN
Certified In Active Shooter Training
02.2010
University Overview
FEMAIndianapolis, IN
Certified In Incident Management
02.2010
University Overview
Department of Homeland SecurityIndianapolis, IN
Certified In Autism Education
02.2010
University Overview
St. John's Medical CenterAnderson, IN
Professional License In EMT-BASIC from Medical
02.2006
University Overview
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Safety protocols and procedures
- Effective communication
- Documentation accuracy
- Conflict resolution
- Vehicle maintenance
- GPS navigation mastery
- Customer rapport
- Stress management capacity
- Teamwork and collaboration
- Customer service
- Efficiency and time management
- Multitasking
- Reliability
- Cash handling
- Decision-making
- Valid Driver's license
- Fluent in english
- Documentation
Timeline
Professional Security Officer
Allied Universal Security Services
08.2022 - 03.2023
Customer Service Specialist
Gared Holdings,Inc
08.2021 - 02.2024
Delivery Professional
Grub Hub, Inc.
03.2019 - Current
EMT-Basic
Edgewood Fire Department
02.2008 - 02.2013
American Red Cross
First Aid/ CPR from Medical
Anderson University
Bachelor Of Science from Integrated Leadership
Department of Homeland Security
Certified In Active Shooter Training
FEMA
Certified In Incident Management
Department of Homeland Security
Certified In Autism Education
St. John's Medical Center
Professional License In EMT-BASIC from Medical
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