Stacie Lewis
Chester,VA
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and the ability to quickly master new skills.
Overview
7
7
years of professional experience
Work History
Staff Accountant
Robert Half / LL Flooring
Richmond, VA
11.2023 - 07.2024
- Responsible for receiving, reviewing and processing new business license applications; issue business licenses, and permits; review and issue license renewals.
- Assisted Store and Regional Managers by, completing tax forms, and resolving basic sales tax related problems.
- Maintained documented procedures for routine reports and processes.
- Communicated with all levels of management regarding account variances.
- Ensured accuracy and compliance with organization accounting policies and requirements.
- Reviewed new vendor and employee forms and requests. Entered them into the accounting software.
Community Manager
Regus
Richmond, VA
06.2022 - 08.2023
- Ensured my center is a great workplace for my work community and clients through: organizing community events, ensure new customers are onboarded properly, resolve any customer issues quickly.
- Managed, motivated and assisted Community Associates in being successful in their roles.
- Monitored retention, occupancy, revenue, credits/waives, bad debt, center readiness.
- Monitored and controlled purchase requirements/spending habits of the center.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Loss Mitigation Relationship Manager
A-line Staffing Solutions
Richmond, VA
10.2022 - 01.2023
- Created new loan modification packets for loan processing.
- Entered new loans on various loan systems, Black Knight, BitB and and Loan Tracker.
- Quality control of loan documentation.
- Communicated with applicants, clients, staff and third parties (attorney, closing agents, vendors) to answer questions and resolve issues with customers mortgage loans.
- Responsible for managing the customer relationship throughout the loan modification and pre-foreclosure liquidation close out process.
Mortgage Loan Processor II
Truist Bank
Richmond, VA
04.2020 - 08.2021
- Managed pipeline of 30+ loans to prepare for closing.
- Collected and reviewed client’s credit, income and documentation per requirements and guidelines.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Ensured compliance and quality standards of the loan are met for underwriter review.
- Worked closely with loan officers, closers, title agents and underwriters to get loan closed and funded.
- Knowledgeable of current bank legislation, regulations, and best practices.
- Used professionalism, problem-solving and time management skills to get all loans closed correctly.
Mortgage Sales Support Specialist
Truist Bank
Richmond, VA
10.2019 - 04.2020
- Responsible for intake and processing of new conventional, FHA, and VA loans, including parceling, uploading, and indexing loan applications, bank, and borrower documentation.
- Obtained needed material to expedite loan closure, including real estate tax statements and county real estate records.
- Provided support for FHA case number assignments, case transfers, and electronic appraisal delivery issues.
- Amended Hazard and Flood insurance policies, and Master Condominium Policies for purchases and refinance loans.
- Contacted title/settlement agents with additions and/or changes to title documents.
- Assisted MLO/Mortgage support with ordering verification of employment, rent, and/or mortgage verifications, and mortgage and credit payoffs.
Junior Loan Processor
Live Well Financial, Inc
Richmond, VA
08.2017 - 05.2019
- Received new reverse, conventional, VA, and FHA loan applications for intake and parceling. Reviewing documents for accuracy.
- Ordered loan services such as, flood certifications, appraisals, title search etc.
- Reviewed title search results and discussed with loan processors.
- Received and reviewed completed appraisals for value and accuracy.
- Requested mortgagee updates on homeowner’s insurance policies and payoffs for debt consolidation.
- Ordered/reviewed credit reports for new accounts, delinquencies, and mortgage lates.
- Liaison for initial VA loan processing for veteran applicants.
Education
Associate of Applied Science - Criminal Justice
Sanford Brown College
Vienna, VA01.2010
Skills
- MS Office Suite, Salesforce, BitB, Genesis, SAP
- Remarkable customer service skills
- Processing /filing legal documentation
- Title & Closing
- Property Management
- Customer Relationship Management
- Sales Support
- Operations & Vendor Management
- Business Development
- Financial Management
- Income and Expense Management
- Calendar Management
Timeline
Staff Accountant
Robert Half / LL Flooring
11.2023 - 07.2024
Loss Mitigation Relationship Manager
A-line Staffing Solutions
10.2022 - 01.2023
Community Manager
Regus
06.2022 - 08.2023
Mortgage Loan Processor II
Truist Bank
04.2020 - 08.2021
Mortgage Sales Support Specialist
Truist Bank
10.2019 - 04.2020
Junior Loan Processor
Live Well Financial, Inc
08.2017 - 05.2019
Associate of Applied Science - Criminal Justice
Sanford Brown College
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