Stacie Lucero
Broken Arrow
Summary
Proven professional with a track record of enhancing patient satisfaction and streamlining operations at Council Oak Comprehensive Healthcare. Skilled in computer applications and patient scheduling, coupled with a strong work ethic and exceptional customer service abilities. Excelled in maintaining confidentiality and fostering patient relations, significantly contributing to efficient healthcare delivery.
Overview
25
25
years of professional experience
Work History
Scheduler/Patient Registration Representative
Council Oak Comprehensive Healthcare
11.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Collaborated with clinical staff to ensure proper care for patients.
Front Office Clerk
Oklahoma Heart Institute
03.2017 - 11.2022
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Verified insurance coverage and eligibility for medical services.
- Followed up with patients to reschedule missed appointments.
- Create and update accounts accurately in EPIC.
Field Service Representative
Pacific Pulmonary Services
04.2016 - 11.2017
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Logged and reported all patient information into Brightree and Aeroflow
- Delivered and educated patients on how to use oxygen equipment prescribed by there doctor.
- Responsible for maintaining and correcting purchasing orders on a daily basis and insuring that all compliance was met
- Maintained inventory on medical equipment.
- Sent out medical equipment for repairs.
- Ordered supplies and kept well stocked in warehouse.
Over the Counter Dept Manager/Pharmacy Technician
Walmart
10.1999 - 07.2015
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Hired and trained all OTC new employees
- Supervised associates in the over the counter area.
- Entered patient information in Tasco and Connexus system.
- Verified prescription information and dosage.
- Accurately and effectively prepared prescription orders.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Built and nurtured positive working relationships with vendors and suppliers.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
Education
Certificate of Technical Studies - Medical Billing And Coding
Community Care College
Tulsa, OK01-2019
Associate of Applied Science - Physical Therapist Assistant
Tulsa Community College
Tulsa, OK05-2008
High School Diploma -
Coweta High
Coweta, 10-1988
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Order processing
- Inventory tracking
- Invoice submission
- Client relations
Nominated Employee of the year 2024
Nominee for employee of the year 2024 at Council Oak.
Timeline
Scheduler/Patient Registration Representative
Council Oak Comprehensive Healthcare
11.2022 - Current
Front Office Clerk
Oklahoma Heart Institute
03.2017 - 11.2022
Field Service Representative
Pacific Pulmonary Services
04.2016 - 11.2017
Over the Counter Dept Manager/Pharmacy Technician
Walmart
10.1999 - 07.2015
Certificate of Technical Studies - Medical Billing And Coding
Community Care College
Associate of Applied Science - Physical Therapist Assistant
Tulsa Community College
High School Diploma -
Coweta High
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