Stacie Madrid
Bangor,Maine
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 26 years' experience in Banking. Knowledge in Consumer and Mortgage Lending.
Overview
26
26
years of professional experience
1
1
Certification
Work History
AVP, Branch Relationship Manager
Bar Harbor Bank & Trust
06.1997 - Current
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Collaborated with VPs in order to grow business partners through prospecting, and follow-up activities.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Associates Degree - Medical Assisting/Business Management
Beal College
Bangor, Maine06.2000
Skills
- Product Knowledge
- Customer Support
- Verbal and Written Communication
- Personnel Management
- Team Leadership
- Cash Handling
- Customer Relationship Management
- Attention to Detail
- Team Recruiting and Onboarding
- Performance Goals
Certification
Notary Public
Timeline
AVP, Branch Relationship Manager
Bar Harbor Bank & Trust
06.1997 - Current
Associates Degree - Medical Assisting/Business Management
Beal College
Notary Public
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