Summary
Overview
Work History
Education
Skills
Timeline
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Stacie McConnell

Haines City,FL

Summary

I am very passionate about helping others and my willingness to go over and beyond has always set myself apart. Highly-motivated individual with strong a work ethic looking for a solid company too grow with. I have the ability to communicate clearly and in a friendly manner. Maintaining a positive environment is extremely important to me.

Overview

16
16
years of professional experience

Work History

Director Food and Beverage

Windsor at Celebrations
Celebration, FL
03.2023 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.

Restaurant Manager

Charleston Yacht Club
Charleston, SC
07.2020 - 03.2023
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Interviewed, hired and trained new employees.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.

Restaurant Manager

Bar Louie
Philadelphia/Myrtle Beach , PA/SC
03.2012 - 01.2020
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.

Restaurant Manager

TGI Fridays
Allentown, PA
02.2008 - 03.2012
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Education

High School Diploma -

Easton Area High School
Easton, PA

Skills

  • Staff Leadership skills
  • Experienced with assistant living residents
  • Companionate
  • Recruiting experience
  • Relationship Building
  • Investigating Complaints
  • Budgeting; profit and loss
  • Front of House Management
  • Labor and Overhead Cost Estimation
  • Performance evaluations
  • Inventory Management

Timeline

Director Food and Beverage

Windsor at Celebrations
03.2023 - Current

Restaurant Manager

Charleston Yacht Club
07.2020 - 03.2023

Restaurant Manager

Bar Louie
03.2012 - 01.2020

Restaurant Manager

TGI Fridays
02.2008 - 03.2012

High School Diploma -

Easton Area High School

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Stacie McConnell