Stacie McDowell
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Customer Development Manager
Ryder Systems Inc.
Orange, CA
03.2018 - Current
- Maintain regular and consistent contact with customers to meet customer requirements. Segment account base by opportunity for growth. Present Ryder services and capabilities. Develop relationships with all customer. Develop complete understanding of customers business, goals and objectives. Serve as facilitator between customer and Ryder departments or Ryder vendors.
- Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Conduct regularly scheduled customer reviews. Monitor CSI results by account.
- Analyzed customer feedback to identify areas of improvement in customer service processes.
- Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations
- Training and improvement of sales skills, industry knowledge and personal growth needs
Sr. Rental Manager
Ryder Systems
Costa Mesa, CA
01.2012 - 03.2018
- Customer Retention, Fleet Management, Sales Management, Financial Responsibilities, Leadership, Operations
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Location Supervisor
RYDER TRANSPORTATION
City of Los Angeles, CA
03.1988 - 01.2012
- Clearly articulate Ryder's product and service offerings, Work cross functionally with sales, marketing, operations and asset management, Maintaining and growing customer relationships, Maximizing utilization of rental fleet, Drive profitable revenue growth, Reconcile customer concerns, issues and disputes
Education
Administration of Justice -
El Camino College
Public Administration -
Cal State Dominguez Hills
Skills
- Demonstrates problem solving skills
- Strong verbal and written communication skills
- Effective interpersonal skills
- Ability to leverage customers financial data to determine needs and solutions match
- Ability to work independently and as a member of a team
- Ability to work in team concept while holding self fully accountable
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Microsoft Office: Word, Power point, Excel, Outlook
Timeline
Customer Development Manager
Ryder Systems Inc.
03.2018 - Current
Sr. Rental Manager
Ryder Systems
01.2012 - 03.2018
Location Supervisor
RYDER TRANSPORTATION
03.1988 - 01.2012
Administration of Justice -
El Camino College
Public Administration -
Cal State Dominguez Hills
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