Stacie McNee
Jerome,Idaho
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
Deliverr/Shopify/Flexport
06.2023 - Current
- Data Entry (proficient in Excel, Access, Outlook, Word, and M-Files among others)
- Arranging freight (drayage, FTL, LTL)
- Schedule delivery Appointments in warehouse portals (Amazon, Datadocks, Opendock)
- Completing and maintaining document requests
- Track and trace shipments
- Create and maintain SOP’s (both merchant and carrier)
- Manage and train lean staffers
- SMB and Enterprise customer emails and support
- API bookings
- Accounting/billing
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Account Manager
Shopify
07.2022 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Inbounds Specialist
Deliverr Inc.
01.2022 - 07.2022
- Proactively identified process improvements to optimize workflow efficiency within the inbound specialist team.
- Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
- Collaborated effectively with internal departments to resolve escalated cases, resulting in improved customer retention rates.
- Expedited order processing and reduced errors by maintaining accurate records of customer interactions in CRM systems.
- Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
- Promoted a culture of continuous learning by participating in professional development workshops and sharing insights with colleagues.
- Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
- Maintained compliance with industry regulations while handling sensitive customer data, ensuring privacy protection at all times.
- Resolved complex customer issues by collaborating with cross-functional teams and utilizing problem-solving skills.
- Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.
- Contributed to reducing call waiting times by efficiently managing high volumes of inbound calls during peak hours.
- Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
Logistics Coordinator
Idaho Milk Products
03.2021 - 12.2021
- Data Entry (proficient in Excel, Access, Outlook, Word, and M-Files among others)
- Certified Exporter
- Arranging freight both domestic and foreign
- Completing and maintaining all document requests
- Completing all export documents
- Tracking customer complaints
- Work closing with both Sales team and freight forwarders to ensure we are providing the best customer service
Account Manager
Idaho Milk Products
04.2018 - 03.2021
- Data Entry (proficient in Excel, Access, Outlook, Word, and M-Files among others)
- Managing multiple accounts both domestic and foreign
- Completing and maintaining all document requests
- Arranging all transportation for certain accounts
- Assessing all customer requests and determining the next step and who was responsible for said next step
- Completing all export documents
- Tracking customer complaints
- Complete MOQ for any new requests
QA Technician
Idaho Milk Products
05.2016 - 04.2018
- Data Entry (proficient in Excel, Access, Outlook, Word, and M-Files among others)
- Running and maintaining machines (Leco, AA Spectrometer, Infraxact, Kjedahl, HPLC, FT1, MARS)
- State Certified for PAC, Delvo, and Charm testing
- Finding protein, moisture, lactose, calcium, sodium, and fat content of product
- Plating and reading for all micro testing
- Calibrate all pipettes and scales
- Environmental testing (drain swabs, hand swabs, equipment swabs)
- Internal audits
- Cross training in all areas
- HACCP Training
Protein Lead
Jerome Cheese
08.2013 - 07.2015
- Train new employees
- Run all testing in Protein area (Ash, Kjdahl, Moisture, Total solids, HPLC, Leco)
- Cross train in all areas
- Input all data in timely manner while making sure it is correct
- Updating SOP’s
Education
High School Diploma -
Jerome High School
Jerome, ID01.2009
Licensed Nail Technician - undefined
Master Educators
Twin Falls, ID01.2008
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Invoicing and shipping documentation
- Warehousing processes
- Scheduling coordination
- Punctual and dependable
- Freight negotiation
- Process optimization
- Client relations
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Logistics Coordinator
Deliverr/Shopify/Flexport
06.2023 - Current
Account Manager
Shopify
07.2022 - 06.2023
Inbounds Specialist
Deliverr Inc.
01.2022 - 07.2022
Logistics Coordinator
Idaho Milk Products
03.2021 - 12.2021
Account Manager
Idaho Milk Products
04.2018 - 03.2021
QA Technician
Idaho Milk Products
05.2016 - 04.2018
Protein Lead
Jerome Cheese
08.2013 - 07.2015
Licensed Nail Technician - undefined
Master Educators
High School Diploma -
Jerome High School
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