Stacie Meraz
Medford,OR
Summary
Service-focused customer service representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
8
8
years of professional experience
Work History
Carrier
Sci
Medford, OR
02.2018 - Current
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 100 customers per shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Signed and received mail with signature requirements upon delivery and loading.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
Customer Service Representative
Toys"R"Us
Medford, OR
04.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Phoenix High School
Phoenix, ORSkills
- Client Support
- Critical Thinking
- Safe Driving Practices
- Spanish Speaking
- Establishing and Maintaining Customer Relationships
- Cultural Awareness
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Carrier
Sci
02.2018 - Current
Customer Service Representative
Toys"R"Us
04.2014 - 01.2017
Phoenix High School