Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Mills

REDFORD,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Familiar with handling Client accounts in fast-paced environments. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Customer Accounts Associate

Raymond James And Associates
07.2011 - Current
  • Enhanced customer satisfaction by resolving account issues promptly and professionally.
  • Streamlined processes for improved efficiency and productivity.
  • Provided support to branches, addressing their unique needs and preferences.
  • Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
  • Collaborated with internal teams to address customer concerns and deliver tailored solutions.
  • Established strong relationships, fostering trust and loyalty in the company''s services.
  • Trained new team members on company policies and procedures, contributing to a knowledgeable workforce.
  • Complied with industry regulations while managing sensitive customer information, ensuring privacy and security at all times.
  • Consistently met or exceeded performance metrics
  • Assisted with training and development of less experienced associates.
  • Answered emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
  • Investigated and resolved inquiries and complaints quickly.
  • Delivered prompt service to prioritize client needs.
  • Met guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.

Education

Bachelor of Arts - Journalism

Wayne State University
Detroit, MI
05.1996

Skills

  • Data entry proficiency
  • Industry Awareness
  • Patience and resilience
  • Goal-oriented mindset
  • Call Documentation
  • Regulatory Compliance
  • Organizational Skills
  • Task Prioritization
  • Problem-Solving
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration

Timeline

Customer Accounts Associate

Raymond James And Associates
07.2011 - Current

Bachelor of Arts - Journalism

Wayne State University

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Stacie Mills