Stacie Mooney
Bridgewater,MA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Sales Representative
Advanced Instruments, LLC
08.2017 - Current
- Responsible for all aspects of the sale including lead qualification, virtual product demonstrations, quotations, negotiations, and post-sale follow up
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently achieves/exceeds sales plan
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Initiate outbound calling plan to generate product interest
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Account Manager
FamilyID, Inc.
07.2014 - 05.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Achieved or exceeded company-defined sales quotas.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Walked customers through onboarding post sale via tele-conference to ensure full understanding and use of product
Inside Sales Representative
Sika USA
11.2012 - 06.2014
- Responsible for maintaining, managing and growing the Western territory (CA, NV, AZ & HI) by using proven sales and prospecting skills, while working in close partnership with the outside regional sales representatives in the roofing/construction field for the manufacturer of high quality single-ply roofing membranes used for commercial energy efficiency (cool roof), water-proofing and green roof solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Account Representative
Queset Medical
11.2008 - 05.2011
- Consistently met and/or exceeded monthly and yearly metrics and revenue goals in a business to business call center setting for a medical device company by using my proven, consultative sales skills
- Won several new product roll out contests by selling the most product within a specific period of time
- Managed territory of over 400 customers by making a minimum of 70 out bound calls per day while also fielding incoming calls for the department
- Consistently increased territory revenue, taking my territory from the least productive territory to the third top performing territory within first year
- Built strong relationships with existing customer base by offering professional, knowledgeable and courteous call experiences in every call
- Generated new leads by using my existing client relationships for recommendations of other departments/end users in any given facility that may also benefit from our products and/or services
- Made cold calls to those generated leads to create new business
- Used upselling and cross selling techniques to maximize sales
- Suggested a more streamlined process for the submission of quotes, letters and mailings to the department supervisor that would be more time efficient, which was then, implemented throughout the company due to its effectiveness.
Group Sales Representative
Grand Circle Travel
08.2003 - 10.2008
- Fielded incoming calls in a busy call center setting for a direct market travel and tourism company from customers wanting to put together private groups for international travel
- Utilized my proven consultative sales skills to bring my territory from the least performing to the number one performing territory within first year with department
- Consistently met and/or exceeded monthly and annual department metrics and revenue goals
- Managed and updated customer contact database on daily basis
- Qualified these customers as group leaders and assisted them in booking 10 or more other travelers by providing marketing materials and answering all manner of travel related questions
- Remained in constant contact with group leaders to ensure the success of their travel experience and handled all details of travel needs
- Called upon 'warm' leads in timely manner to increase revenue and add to territory
- Attended both local and out of state 'meet and greet' events with my customers to add a more personal touch to their travel experiences.
- Built strong relationships with clients through effective communication and attentive customer service.
Education
Massasoit Community College
Skills
- Consultative Selling
- Interpersonal Communication
- Account development
- Process Improvement
- Client Service
- Revenue Generation
- Lead prospecting
- Sales Development
- Customer Needs Assessment
- Account Management
- Customer Retention
- Customer Service
- Exceed Sales Goals
- Sales Prospecting
- Employee Training
- CRM
- Sales Operations
- Sales
- Leadership
Awards
Excellence in Sales Award - Advanced Instruments: I was presented with the Excellence in Sales award during our annual sales conference for exceeding my sales goal in 2021 and 2022.
Timeline
Sales Representative
Advanced Instruments, LLC
08.2017 - Current
Account Manager
FamilyID, Inc.
07.2014 - 05.2017
Inside Sales Representative
Sika USA
11.2012 - 06.2014
Account Representative
Queset Medical
11.2008 - 05.2011
Group Sales Representative
Grand Circle Travel
08.2003 - 10.2008
Massasoit Community College
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