Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacie Navarino

Ormond Beach,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Bank Reconciliation Specialist

Ventra Health
01.2015 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Inspected account books and recorded transactions.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Income Tax Preparer

H&r Block
01.2021 - 04.2021
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Assessed client tax situations to determine best filing options.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Analyzed financial records to verify accuracy of tax returns.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Utilized tax software to prepare returns and meet deadlines.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Calculated estimated tax payments for clients.
  • Collaborated with clients to answer questions and provide advice on tax matters.

Account Manager

IPS World Wide
04.2007 - 12.2014
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Service Representative

Terminix Pest Control
05.2004 - 04.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - Account

University of Centra Florida
Orlando, FL
08.2014

Skills

  • Paperwork Processing
  • Call Management
  • Scheduling
  • Account Updating
  • Report Generation
  • Consultative Sales
  • Product Knowledge
  • Data Entry
  • Call Center Operations
  • Critical Thinking
  • Customer Relations
  • Multi-Line Phone Talent
  • Prioritization
  • Account Management
  • Problem-Solving Abilities
  • Quality Control
  • Professional Telephone Demeanor
  • Credit Adjustments
  • Microsoft Outlook
  • Spreadsheets
  • Microsoft PowerPoint
  • Client Relations
  • Customer Service
  • Problem Resolution
  • Microsoft Excel

Certification

H&R Block Level I Preparation Course

H&R Block Advance Intermediate Tax Preparation Course

H&R Block Intermediate Tax Preparation Course

H&R Block Basic Income Tax Preparation Course


Timeline

Income Tax Preparer

H&r Block
01.2021 - 04.2021

Bank Reconciliation Specialist

Ventra Health
01.2015 - Current

Account Manager

IPS World Wide
04.2007 - 12.2014

Customer Service Representative

Terminix Pest Control
05.2004 - 04.2007

Associate of Arts - Account

University of Centra Florida

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Stacie Navarino