Stacie Pearson
North Augusta,SC
Summary
Highly skilled, self-starting office administrator with 12 years of experience in financial transactions, scheduling, administering legal documents, customer service and general office duties. Outgoing personality, communicates effectively, and is a team player. Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
23
23
years of professional experience
Work History
Medical Billing / Quality Insurance
Allegiant Medical Billing
10.2015 - Current
- Identifying methods of payment for patients
- Correlating insurance coverage with services to be provided
- Managing financial and medical records
- Medical coding
- Review records, coding and billing practices to ensure compliance
- Preparation and review of insurance claims
- Submit insurance claims to insurance carriers
- Follow up on unpaid claims
- Invoice preparation
- Insurance Commissioner complaints
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
New Accounts Representative
Netgain, Inc. (Comcast Cable Contracting Company)
04.2010 - 04.2011
- Verifying customer information for new accounts
- Inside Sales
- Running credit checks and locating past due bills
- Data Entry on new accounts
- Scheduling installation appointments for Technicians
- Making payment arrangements and collections
- Tracking special promotions with new accounts
Flight Customer Service Coordinator
Bush Field Airport (Career Personal)
- Routing incoming calls
- Processing and scheduling fuel requests
- Handling payments for fuel and services
- Verifying landing sequences for incoming planes
- Scheduling rental car, hotel accommodations and any other requested services
Child Support Enforcement Agent/Paralegal
Maximus, Inc. (Georgia Child Support Services)
09.2002 - 10.2005
- Answering high volume of incoming customer service calls
- Resolving customer complaints
- Data Entry of new services
- Quality Assurance of State and Federal guidelines for audits and timeframes
- Setting Court dates and Filing proper court Petitions, Orders, Withholding and Contempt
- Collecting financial information from Department of Labor
- Arranging DNA testing
- Payment arrangements and collections of past due arrears
- Issued wage garnishments, liens, and suspension of Driver’s /Professional License
- Locating non-custodial parents
- Scheduling private process serving
- Filing, Copying, and Notary
- Corresponding with outside attorneys and tracking court calendars
- Filing Interstate Cases and Registering Foreign Support Orders
- Working Quarterly Reports from National Directory of New Hire, DOL,SDNH
Child Support Paternity/Enforcement/Locator/Paralegal Specialist
PSI, Inc. (Wyoming State Child Support Services)
09.2001 - 09.2002
- Duties are the same as listed above while employed with Maximus Inc.
Medical Billing Clerk
Sunrise Oxygen & Home Medical Products
11.2000 - 09.2001
- Entering new customer information
- Enforcing HIPPA laws
- Verifying Insurance coverage with Medicare, Medicaid, Tricare and Private Insurances
- Manual and electronic filing of patient claims
- Obtaining all Certified Medical Necessity Docents required for filing claims
- Copying and filing Eligibility Of Benefits for Secondary insurances
- Collecting deductibles, co-payments and past due bills
- Inside sales of durable medical equipment
- Quality Assurance for Federal auditing
- Answering incoming calls
- Maintaining good rapport with local hospitals and doctors keeping them in compliance
- Scheduling deliveries and pick-ups for equipment
- Scheduling deliveries for all oxygen and nitrous oxide for dentist offices
- Handling Per Diem account with Hospice Patients
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Updated patient financial information to guarantee accuracy.
Education
Interpersonal Development Skills 1000, Survey of Technology 1010, Office Management 1020, Advanced Office Management -
Central Georgia Technical College
Warner Robins, GABachelor of Science - Psychology
Liberty University Online
05.2025
CMRS Certification - Maintaining CEU Credits Annually
Augusta Technical College
Augusta, GA03.2018
Skills
- Microsoft Office 365
- Quicken
- Health Pac, Zirmed, OP
- Quality Assurance
- Payment Processing
- Performance Monitoring
- HCPCS Level II Competence
- Electronic Health Records Management
- ICD-10-CM Mastery
- Time Management Capabilities
- Computer and Software Proficiency
- Office Administration
Awards
Customer Service Excellence Q&A Caseload Satisfaction Enforcement and Collections Recognition State & Federal Timeline Reward
References
Available upon request
Timeline
Medical Billing / Quality Insurance
Allegiant Medical Billing
10.2015 - Current
New Accounts Representative
Netgain, Inc. (Comcast Cable Contracting Company)
04.2010 - 04.2011
Child Support Enforcement Agent/Paralegal
Maximus, Inc. (Georgia Child Support Services)
09.2002 - 10.2005
Child Support Paternity/Enforcement/Locator/Paralegal Specialist
PSI, Inc. (Wyoming State Child Support Services)
09.2001 - 09.2002
Medical Billing Clerk
Sunrise Oxygen & Home Medical Products
11.2000 - 09.2001
Flight Customer Service Coordinator
Bush Field Airport (Career Personal)
Interpersonal Development Skills 1000, Survey of Technology 1010, Office Management 1020, Advanced Office Management -
Central Georgia Technical College
Bachelor of Science - Psychology
Liberty University Online
CMRS Certification - Maintaining CEU Credits Annually
Augusta Technical College
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