Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STACIE PETT

Salt Lake City

Summary

Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Support Staff Supervisor

Odyssey House of Utah
08.2020 - Current
  • I have supervised up to 20 staff members
  • Oversee support staff functions including service documentation, incident reporting, maintaining background clearance, maintaining first aid and CPR certifications, and maintaining personnel file and training requirements
  • Manage, coordinate, and monitor progress of support staff and volunteer training.
  • Execute personnel tasks related to support staff (e.g. hiring/termination procedures, training, timesheets, performance evaluations, submission of check requests, mileage, billing notification forms, etc.).
  • Coordinate personnel and billing activities
  • Attend weekly management meetings to coordinate interdepartmental needs and resolve issues.
  • Assist treatment team with support staff functions such as faxing, filing, copying, scanning, scheduling, customer service, receipts for payments, requests for documentation from external agencies, etc.
  • Engage in regular quality assurance activities to ensure support staff documentation meets standards. Report results of quality assurance activities to Director and follow up with staff to correct issues.

Assistant head pastry chef / bartender

Lux Catering and Events
06.2017 - 07.2019
  • Receive event pull sheet and determine that correct materials are available
  • Pack equipment in designated boxes and bins for events
  • Pick up rental orders
  • Inventory products for reorder
  • Administration work
  • Understand the products and pricing
  • Cooking and preparations of bread, cakes, pastries and other items.
  • Keep bakery clean and organized.
  • Recipe development.
  • Adhere to food safety laws and standards while preparing bakery products.
  • Ensure quality control of all food items before it leaves the bakery.

In home Caretaker

Personal
05.2014 - 01.2017
  • Cooking, cleaning, daily needs, medication, financial, shopping, driving to appointments.

Customer Service Representative

Davinci Virtual
06.2012 - 05.2014
  • Answer calls for our Live Virtual Receptionist Clients
  • Supervise the call through to our clients
  • Forward the call accurately and efficiently
  • Schedule Appointments
  • Process Orders
  • Make outbound customer service calls for clients
  • Admin Work
  • Understand the Products and Pricing

Senior Recruiter

CR England Trucking Company
11.2008 - 05.2009
  • Contacting and recruiting drivers via the telephone email or mail
  • During the clearing process, communication with the applicant and investigator is key to the success of the position
  • Monitoring telephone calls to assure efficient telephone application procedure
  • Acting as a backup for the background investigator to insure all applicants are being processed and hired in a timely manner
  • Answering all questions about the benefits and opportunities that come with being a CR England driver
  • Selling the advantages of attending the driving school and becoming a driver with CR England
  • Monitoring the processing of all applications to assure that contact is made in a timely manner

Credit Specialist/Sales Operations Specialist

Roundy Apparel
10.2000 - 11.2008
  • Assisted in front office management by helping supervise the maintenance of phone systems for the Customer Service department along with consistent daily data entry in the Great Plains computer program needed to keep the company historical data updated.
  • Fielded incoming customer service calls and assisted clients with purchasing decisions and confirmation of chain-wide promotions.
  • Coordinated credits and invoice processing for customer accounts in addition to assisting the shipping and receiving department with the processing of daily shipments through UPS WorldShip, nationwide.
  • Maintained all new customer accounts for accuracy and coordinated the upkeep of the company’s system files for database of over 36,000 clients.
  • Assisted the operations team with supply procurement, internal and external event planning and employee appreciation events, and scheduling of customer service reps.
  • Maintained all pertinent office machines including multiple high end copiers and Pitney-Bowes postal system.

Education

Associates - Criminal Justice

ITT Technical Institute
Murray, UT
06.2012

General - undefined

Kearns High School
Kearns, UT
06.2001

Skills

  • Workload prioritization
  • Professionalism and ethics
  • Staff training and development
  • Task delegation
  • Mental health support
  • Conflict resolution
  • Crisis handling
  • Patient observation
  • Case documentation
  • Substance abuse experience
  • Behavior modification techniques
  • Medication administration
  • Suicide prevention
  • Emergency response
  • Safety management

Certification

  • Servsafe
  • Bartending License Certified
  • Food Handlers Permit

Timeline

Support Staff Supervisor

Odyssey House of Utah
08.2020 - Current

Assistant head pastry chef / bartender

Lux Catering and Events
06.2017 - 07.2019

In home Caretaker

Personal
05.2014 - 01.2017

Customer Service Representative

Davinci Virtual
06.2012 - 05.2014

Senior Recruiter

CR England Trucking Company
11.2008 - 05.2009

Credit Specialist/Sales Operations Specialist

Roundy Apparel
10.2000 - 11.2008

General - undefined

Kearns High School

Associates - Criminal Justice

ITT Technical Institute

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STACIE PETT