Stacie Poirier
Hudson,FL
Summary
Adept at fostering patient engagement and streamlining clinical processes, able to leverage HIPAA compliance and advanced communication skills at V.A.R.K Industries Inc. to enhance patient care. All collaborative efforts led to significant improvements in treatment plan development and insurance verification, underscoring all ability to drive operational excellence and build effective teams. Personable and dedicated with a strong commitment to accuracy and patient safety. Understanding pharmaceutical calculations and compounding procedures, with skills in aseptic techniques and medication preparation. Ready to positively impact patient care by ensuring precise and sterile medication preparations. Developed strong problem-solving and organizational skills in a fast-paced pharmacy environment. Expertise in maintaining meticulous records and ensuring adherence to safety protocols. Seeking to transition into a new field where precision and attention to detail are valued. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Little Road Pharmacy. Successfully and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. A tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
23
23
years of professional experience
Work History
Clinical Intake Coordinator,Marketing Director,+
V.A.R.K Industries Inc
04.2023 - Current
- Organized regular team meetings where staff could discuss challenges faced during the intake process, ultimately identifying solutions that led to overall improvements.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
- Implemented a standardized documentation system that simplified the case management process while enhancing data accuracy.
- Optimized appointment scheduling procedures to minimize overlaps or delays in patient care delivery.
- Improved patient care by maintaining accurate records and promptly addressing any issues or discrepancies.
- Scheduled appointments with network providers and sent precertification letters under the direction of The Director of Medicine and medical adjusters.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffuse tense situations.
- Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and reported on KPIs to validate and demonstrate the success of marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Completed bi-weekly payroll for Ten employees.
- Resolved issues through active listening and open-ended questioning.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Compounding Pharmacy Technician
BayCare
09.2023 - 07.2024
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
- Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
- Assisted pharmacists in assessing prescription appropriateness by reviewing patient information before preparing compounds accordingly.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Streamlined workflow for increased efficiency in medication preparation and dispensing.
- Actively participated in regular audits to ensure adherence to state board regulations governing compounding practices within the pharmacy setting.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 500 daily prescriptions in a high-volume Retail pharmacy environment.
Retail Pharmacy Manager
Little Road Pharmacy
03.2014 - 04.2023
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
- Constantly updated knowledge of the retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed bi-weekly payroll for six employees.
- Developed a strong team through effective recruitment, training, and performance management strategies.
EVS Technician
BayCare
03.2012 - 03.2013
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
CDA Certified Preschool Teacher
Kindercare Pinellas County
01.2007 - 07.2008
- Fostered social skills by teaching conflict resolution techniques and modeling appropriate behavior.
- Improved classroom management by establishing a positive learning environment and maintaining consistent routines.
- Served as a mentor to new teachers by sharing resources, providing guidance, and offering support during their transition into the profession.
- Contributed to school-wide initiatives for improving overall academic achievement among students.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a well-rounded education.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Monitored classroom to verify asafe and secure environment.
- Encouraged theuse of technology to support student learning.
Waitstaff Member
Kevin's Galley
02.2002 - 06.2004
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Ph.D. - Pharmacist
South College
Knoxville, TN10-2023
CDA Technical Diploma - Early Childhood Education
Marchman Technical Center
New Port Richey, FL05-2007
High School Diploma -
Ridgewood High School
New Port Richey, FL08-2006
Skills
- HIPAA compliance
- Patient confidentiality
- Clinical documentation
- Insurance verification
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Follow-up skills
- Inventory management
- Multi-line phone systems
- Quality assurance
- Management collaboration
- Technical communication
- Advanced communication
- Proficient in ECW
Timeline
Compounding Pharmacy Technician
BayCare
09.2023 - 07.2024
Clinical Intake Coordinator,Marketing Director,+
V.A.R.K Industries Inc
04.2023 - Current
Retail Pharmacy Manager
Little Road Pharmacy
03.2014 - 04.2023
EVS Technician
BayCare
03.2012 - 03.2013
CDA Certified Preschool Teacher
Kindercare Pinellas County
01.2007 - 07.2008
Waitstaff Member
Kevin's Galley
02.2002 - 06.2004
Ph.D. - Pharmacist
South College
CDA Technical Diploma - Early Childhood Education
Marchman Technical Center
High School Diploma -
Ridgewood High School
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