Stacie Ramos
Summary
Energetic Office Manager with five years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Exceptionally organized and efficient Office Manager with over six years of experience in office environment. Strong retail and office experience and understanding of personnel management. Thrives in busy, corporate environments.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Ashley Furniture Distribution Center
05.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Manager
Ashley Furniture Homestore
01.2016 - 09.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
Lead Front Desk Receptionist
Hampton Inn By Hilton
03.2012 - 08.2015
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.2005
Skills
- Budgetary Planning
- CRM and office management software
- Billing
- Project management
- Accounts payable and receivable
- Invoicing and billing
- Training and coaching
- Report writing
- Data entry
- Scheduling and calendar management
- Workforce Management
- Basic math
- Expense reporting
Accomplishments
- Promoted from office lead to office manager, in less than 12-months
Timeline
Customer Care Representative
Ashley Furniture Distribution Center
05.2022 - Current
Office Manager
Ashley Furniture Homestore
01.2016 - 09.2021
Lead Front Desk Receptionist
Hampton Inn By Hilton
03.2012 - 08.2015
High School Diploma -
Pulaski High School
Similar Profiles
Ciera McclanahanCiera Mcclanahan
Furniture Inspector at Ashley Furniture Distribution CenterFurniture Inspector at Ashley Furniture Distribution Center
Alvin CaleroAlvin Calero
Delivery Driver and Helper at Ashley Furniture Distribution CenterDelivery Driver and Helper at Ashley Furniture Distribution Center
Tracy JonesTracy Jones
Warehouse Associate at Ashley Furniture Distribution CenterWarehouse Associate at Ashley Furniture Distribution Center
Lawrence WallaceLawrence Wallace
Upholstery - Manufacturing at Ashley Furniture Distribution CenterUpholstery - Manufacturing at Ashley Furniture Distribution Center
Tacara BryantTacara Bryant
Customer Service Representative /Customer Care Representative at GoDaddy.com LLCCustomer Service Representative /Customer Care Representative at GoDaddy.com LLC