Stacie Rathbone
Dickinson
Summary
Performance-driven Store Manager with a proven track record of driving growth through effective operations management. Expertise in training and mentoring management teams while recruiting top talent to achieve exceptional service standards. Strong background in inventory management and merchandising, complemented by excellent customer service and multitasking skills. Highly adaptable with a strong work ethic and ability to master new skills independently.
Overview
13
13
years of professional experience
Work History
Finance Manager
Acima
Sugar Land
01.2025 - Current
- Developed collection strategies to reduce outstanding accounts.
- Analyzed account data to identify trends and improve collections.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Store Manager
Petco
Baytown
10.2019 - 08.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Maintained high store standards in merchandising, security and visual presentation.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Coordinated employee schedules for optimum performance and shift coverage.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
- Oversaw cash handling procedures, including register reconciliation at end of each shift.
- Coordinated promotional events or sales initiatives in collaboration with other departments.
- Managed daily store operations to ensure efficiency and productivity.
- Collaborated with team members to set sales goals and develop strategies for achieving them.
- Hired trained, and supervised employees while promoting positive work environment.
- Prepared regular reports on store performance metrics for upper management review.
Store Manager/District Manager Assistant
Acceptance Now
Friendswood
01.2013 - 01.2019
- Sales, Collections, Marketing, maintaining customer files, Opening new accounts and Verifications, Cash management, Daily reports, Inventory control, P &L reports, Scheduling and timecard approval, District training for new employees, District customer service opportunities, conference calls, Interviews for district, store audits.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Led team by example to maintain focus on performance and achieving targets.
- Hired trained, and supervised employees while promoting positive work environment.
- Fostered strong relationships with vendors to negotiate better deals on products or services.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
Education
High school diploma -
I.C.S NEWPORT PACIFIC SCHOOL
Skills
- Inventory management and merchandising
- Collection strategies
- Account analysis
- Financial reporting
- Customer relationship management
- Cash management
- Inventory control
- Sales and marketing strategies
- Customer service excellence
- Cash handling and banking
- Managerial and profit reporting
- Payroll and employee training
- Talent recruitment and team development
- Operational budgeting and scheduling
- Supply ordering and loss prevention
- Revenue generation and risk management
- Store operations oversight
- Promotional planning and customer response
- Leadership development and policy implementation
References
Available on request
Awards
- Million-dollar club award for achieving over a million dollars in profit in 2014 and 2016
- Chairman's club for achieving greater than 30% in profit in 2014
- Highest profiting store in 2016
- Executives club award in 2015 and 2016
- Perform to win award in 2014, 2015, and 2018
Languages
Native English
Accomplishments
- million dollar store
- highest profitable store
- lowest percentage in credit collections
- highest revenue
Timeline
Finance Manager
Acima
01.2025 - Current
Store Manager
Petco
10.2019 - 08.2024
Store Manager/District Manager Assistant
Acceptance Now
01.2013 - 01.2019
High school diploma -
I.C.S NEWPORT PACIFIC SCHOOL
Similar Profiles
Grace EnnissGrace Enniss
Assistant Manager of Facilities at AcimaAssistant Manager of Facilities at Acima
VANCE THOMAS WILCOXVANCE THOMAS WILCOX
Subject Matter Expert at AcimaSubject Matter Expert at Acima
Sergio VigoSergio Vigo
Sales, Growth and Retention Specialist - Region 4 at AcimaSales, Growth and Retention Specialist - Region 4 at Acima
Dilcia ContrerasDilcia Contreras
In-home Support Staff at Veridian Fiscal SolutionsIn-home Support Staff at Veridian Fiscal Solutions
Bly MoserBly Moser
EMT-Basic at American Medical Response, AMREMT-Basic at American Medical Response, AMR