Stacie Ridens
Baytown,USA
Summary
Outbound Quality Control professional with a focus on enhancing efficiency and customer satisfaction through data-driven strategies and continuous improvement. Experienced in managing online grocery pickups and service desk operations, ensuring accurate and timely service. Skilled in problem solving, customer service, and communication, with a proven ability to train and collaborate with team members for optimal results.
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
6
6
years of professional experience
Work History
Operations Lead, Quality
Talke Communications
Baytown, TX
08.2024 - 02.2026
- Led daily operations, ensuring efficient workflow and resource allocation.
- Streamlined communication processes between teams to enhance project execution.
- Mentored junior staff on operational best practices and safety protocols.
- Implemented process improvements that increased productivity across departments.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Performed quality control and monitored production efforts.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Assisted in hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Outbound Quality Control
Talke Communications
Baytown,Tx
07.2023 - 08.2024
- Conduct thorough quality assessments of outbound communications, identifying areas for improvement and implementing data-driven strategies to enhance overall efficiency.
- Drive continuous improvement in outbound quality control processes, leading to measurable enhancements in customer satisfaction and reduced error rates.
- Partner with cross-functional teams to develop and implement best practices for outbound quality control, fostering a culture of excellence and teamwork.
Online Grocery pickup
Walmart
Irving,Tx
06.2022 - 04.2023
- Coordinated online grocery orders, ensuring timely and accurate pickups, enhancing customer satisfaction.
- Managed inventory for online orders, reducing errors and improving efficiency.
- Implemented process improvements, resulting in faster order processing and reduced wait times.
- Trained new team members on best practices, fostering a collaborative and efficient work environment.
- Streamlined online grocery order process, reducing average pickup time and boosting customer satisfaction scores significantly.
Service Desk/Cashier
Home Depot
Baytown,Tx./Irving,Tx.
05.2021 - 05.2022
- Managed customer inquiries at service desk, ensuring prompt resolution. Processed transactions accurately, enhancing customer satisfaction and operational efficiency.
- Streamlined checkout process, reducing wait times and improving customer flow. Implemented new cash handling procedures, minimizing errors and maximizing accuracy.
- Assisted customers with product returns and exchanges, providing empathetic support. Collaborated with team members to maintain a clean, organized service area.
- Meticulously maintained transaction records, ensuring financial accuracy. Conducted thorough end-of-shift reconciliations, contributing to loss prevention efforts.
Cashier/Pharmacy Cashier
Walmart
Baytown, Tx
01.2020 - 01.2021
- Streamlined checkout processes, reducing customer wait times and improving satisfaction. Managed high-volume transactions with precision, ensuring accuracy in cash handling.
- Fostered positive team dynamics, supporting colleagues during peak hours. Adapted quickly to pharmacy protocols, enhancing interdepartmental cooperation and workflow efficiency.
- Maintained meticulous records of transactions and inventory, contributing to loss prevention efforts. Ensured compliance with all safety and security procedures in pharmacy operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assisted elderly and disabled customers with empathy, enhancing their shopping experience.
Education
GED -
Nimitz
Skills
- Problem Solving
- Customer Service
- Critical Thinking
- Warehouse Management
- Communication Skills
- Safety Awareness
- Motivational attitude
- Safety management
- Acknowledgment of customer needs
- Safety oversight
- Team Training
- Quality assurance
- Staff supervision
- Incident reporting
Languages
English
Timeline
Operations Lead, Quality
Talke Communications
08.2024 - 02.2026
Outbound Quality Control
Talke Communications
07.2023 - 08.2024
Online Grocery pickup
Walmart
06.2022 - 04.2023
Service Desk/Cashier
Home Depot
05.2021 - 05.2022
Cashier/Pharmacy Cashier
Walmart
01.2020 - 01.2021
GED -
Nimitz