STACIE SAURO
North Kingstown
Summary
Detail-oriented professional with over seven years in bartending and banquet service. Recognized for strong multitasking abilities and calm demeanor under pressure. Committed to maintaining safety and sanitation standards while providing outstanding service.
Overview
11
11
years of professional experience
Work History
Bartender
Crowne Plaza Providence-Warwick
Warwick
10.2016 - Current
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Engaged with customers to provide excellent service and build rapport.
- Followed safety and sanitation guidelines to ensure a safe environment.
- Collaborated with kitchen staff to coordinate drink orders efficiently.
- Handled cash transactions and processed payments accurately at the register.
- Learned menu items and drink recipes to enhance customer recommendations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Crow's Nest Fire House & Oyster Bar
Warwick
06.2022 - 12.2023
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Engaged with customers to provide excellent service and build rapport.
- Followed safety and sanitation guidelines to ensure a safe environment.
- Collaborated with kitchen staff to coordinate drink orders efficiently.
- Handled cash transactions and processed payments accurately at the register.
- Learned menu items and drink recipes to enhance customer recommendations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
Banquet Server
Troon Golf, Alpine Country Club
Cranston
10.2014 - 10.2016
- Set up banquet areas with tableware, linens, and decorations.
- Served food and beverages to guests during events.
- Assisted in clearing tables and resetting for next course.
- Collaborated with kitchen staff to ensure timely service delivery.
- Managed guest inquiries and provided exceptional customer service.
- Maintained cleanliness of dining and service areas throughout events.
- Coordinated with event coordinators for specific client requests.
- Followed safety guidelines to ensure a secure dining environment.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Changed table settings between courses as necessary.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Followed proper sanitation guidelines when handling food items.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served food and beverages to customers.
Education
Incomplete - Computer Science
University of Rhode Island
Kingston, RI05.2022
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI05.2020
Skills
- Fast-paced environment adaptability
- Calm under pressure
- Efficient memorization
- Proficient in POS systems and cash handling
- Team collaboration
- Customer service excellence
- Effective communication
- Time management skills
- Knowledge of beverages and cocktails
Additional Information - Authorization
Authorized to work in the US for any employer
Timeline
Bartender
Crow's Nest Fire House & Oyster Bar
06.2022 - 12.2023
Bartender
Crowne Plaza Providence-Warwick
10.2016 - Current
Banquet Server
Troon Golf, Alpine Country Club
10.2014 - 10.2016
Incomplete - Computer Science
University of Rhode Island
Associate of Arts - General Studies
Community College of Rhode Island
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